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If users have questions or concerns regarding this statement, they should first contact the Plaxo Privacy Advocate by . If they do not receive acknowledgment of their inquiry or their inquiry is not satisfactorily addressed, they should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process. TRUSTe will serve as a liaison with the Web site to resolve users concerns.
The TRUSTe program covers only information that is collected through this Web site, and does not cover information that may be collected through software downloaded from the site.
Safe Harbor Principles and the EU Directive
Plaxo is also a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. We have certified that we adhere to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce’s Safe Harbor Web site.
Plaxo’s Privacy Principles
Information Collection and Use
When you download the Software, sign up for a Plaxo Online Web account, use our services through our Web site or via third parties integrating Plaxo functionality through our application programmer interfaces (“APIs”) or otherwise, you may provide us with “Your Account Information,” “Your Plaxo Cards,” “Your Contact List” and “Your PIM Information”—each described in detail below (collectively, “Your Information”).
We use Your Information to enable you to use the Software and Services. Specifically:
Additionally, we may use Your Information:
Also, for Members ordering premium Plaxo Services, we may also collect credit card and billing information to complete the request. Unless you have agreed otherwise, Plaxo will not permanently store this information and the information is removed once the transaction has been completed.
Opt-out Users—“Permanent Opt-out Information”
Non-members may elect to permanently opt-out from receiving Plaxo Update Request e-mails sent by Members. When you register for permanent opt-out, you provide us with a validated e-mail address at which you no longer wish to receive Plaxo Update Requests. If necessary, we will send you an opt-out confirmation e-mail to the address you enter. You must respond to that e-mail to complete the opt-out process.
This information will only be used to honor your opt-out request and not be shared with any third-party.
Opt-out users may change or delete their information by contacting Plaxo at
Limited Data Sharing with Third Parties
Plaxo is committed to protecting your privacy. We will only share Your Information with third parties in accordance with your instructions and in order to provide you specific services. For example, each time you send an Update Request, we will send the designated recipient the Plaxo Card(s) you have selected. In addition, we use a credit card processing company to bill Members for premium services. This business partner does not retain, share, or store any personally identifiable information except to provide this service and is bound by a strict confidentiality agreement which limits their use of such information. Plaxo may also provide You with the ability to share or publish Your Information.
We may share aggregated and anonymous demographic information with our business partners. For example, we may share such information as the total number of users of Plaxo service or their Contacts or the broad geographic frequency of use. We may also develop algorithms leveraging the information in the Plaxo database for such purposes as network analysis, reputation scoring, or spam and fraud prevention. However, no such information will be linked directly to Your Account Information, Your Plaxo Cards, Your Contact List or other personally identifiable information. You may also elect not to have Your Information used for such purposes.
Although we will use every reasonable effort to preserve your privacy (and that of your contacts), we may need to disclose Your Information, including personally identifiable information, when required by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on Plaxo and/or the Site (see “Government Authority” below for more information). We will notify you of such actions where reasonable and permitted by law.
Personally Identifiable Information of Others (Your Contact List)
Rights of Others (Your Contact List)
We may receive requests from certain individuals or their duly authorized agents to remove their personal information from Your Contact List, usually as the result of their failure to recognize you as a known contact upon receiving a Plaxo Update Request. In such event, we may encourage them to contact you directly or, as a courtesy, we may also contact you on the behalf of such parties to inform you that:
We will not alter or remove any information regarding such individuals from Your Contact List without your prior consent.
Any individual or their duly authorized agent may request to receive aggregated information about that individual’s presence in the overall Plaxo system. For example, an individual or their agent may request to know: (a) whether contact information for that individual appears in the Plaxo Network, (b) how often that contact information appears, (c) what types of information appear (e.g., e-mail address or physical address), and/or (d) relative prominence in the Plaxo Network (e.g. “reputation”). Such individuals or their agents may use this information to request that Plaxo send removal requests on that individual’s behalf to all Members who have their information. Plaxo may elect, but will not be obligated, to fulfill such requests.
Rights to Your Information
You have the right to access, correct, update, and/or delete Your Information at any time. You can do so by using the Software or the Services, by logging into the Site with your username and password, or by contacting Plaxo customer support. You will retain these rights even in the event of a business transition (see “Change of Ownership or Other Business Transition” section for more information).
Changes to Your Information are typically executed immediately. For example, if you terminate your Plaxo account, your account immediately becomes inaccessible and all Your Information within your account is completely removed from the Plaxo servers. Please remember that if you have shared Your Information with other Members, they may retain such shared information in their accounts notwithstanding your decision to terminate your Plaxo account.
Change of Ownership or Other Business Transition
In order to improve the Services and the Site, we use “cookies” when you are logged into the Site using your e-mail address and password. A cookie is a piece of data that is transferred to your browser by a Web server and can only be understood by the server that gave it to you. It functions as your computer’s identification token and enables Plaxo to personalize your experience when you are signed in to the Site. The cookie also contains your e-mail address so that we can make it easier for you to sign in. If you reject the cookie, you may not be able to sign up for some of the Services or use certain features of the Site.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. (For some Web pages that require an authorization, cookies are not optional. Users choosing not to accept cookies will probably not be able to access those pages.)
Log Files and Backups
Like most Internet services, we use log files, both on the client and server side. The data held in log files includes your IP address, browser type, e-mail application, Internet service provider (“ISP”), referring/exit Web pages, computer platform type, date/time stamp, and user activity. Plaxo uses server log data to analyze trends, administer the Services and the Site, and improve service levels. IP addresses are not tied to any Personally Identifiable Information.
The Software has associated log and temporary files that are stored on your local hard drive and on Plaxo’s servers. These files store Your Account Information, your permissions, preference settings, system notifications as well as other data necessary to operate the Plaxo Network™. Your Information resides locally in the e-mail application you designate to work with the Services and the Software, as well as on Plaxo’s servers, unless you have chosen to disable the ability to view Your Contact List and PIM Information on the Site.
Note that even if you have chosen to disable this capability, whenever you choose to send an Update Request e-mail to a designated recipient, that recipient’s contact information will need to be temporarily copied to Plaxo servers (i.e., this information is necessary to send the Update Request). As soon as the Update Request has been processed, that information will be deleted from our servers.
We may send all new Members confirmation e-mails verifying the ownership of the e-mail addresses provided in Your Account Information. We also communicate with you to provide requested services and in regard to issues relating to your account.
Members may occasionally receive information on Plaxo products, services, news and events. Out of respect for your privacy, we present you with the option not to receive these communications. You may change your current setting by modifying your account preferences.
The Site also contains links to Plaxo’s Community Forums (forum.plaxo.com) and The Plaxo Blog (blog.plaxo.com). These provide interactive venues for Members and others to learn more about Plaxo, receive support from other Members, and send us feedback. To use these venues, you do not have to be a Plaxo member, but may be required to provide user registration information (Login name, password, and email) in order to post to these sites. All other profile information is optional. Participants in these forums and blogs are solely responsible for all content that they post there. Plaxo retains the right, but not the obligation, to correct any errors or omissions in any such content, as it may determine in its sole discretion. Plaxo further reserve the right to delete or remove any content from the forums or blogs without prior notice or liability.
Plaxo is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Plaxo’s Services, Software and Site are not intended for and may not be used by children under the age of 13. Plaxo does not knowingly collect information from children under the age of 13 and Plaxo does not target its Services, Software and Site to children under 13.
Security and Confidentiality
203 Ravendale Drive
Mountain View, CA. 94043