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Web Services Privacy Policy
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Type/Name |
When Collected |
Representative Examples |
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Registration Data |
When you create an account for the Comcast Web Services or subsequently modify your Registration Data |
First and last name, username, password, e-mail address, mailing address, phone number, gender, and date of birth |
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Profile Data |
The first time you access certain Comcast Web Services after you have created an account or subsequently modify your Profile Data |
Additional e-mail addresses, lists of people to connect with through certain Comcast Web Services, school affiliations, movie genre preferences, and notification preferences for products and services made available by Comcast |
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Activity Data |
When you log-in to your account and use the Comcast Web Services |
Flagging or rating news articles, movies, television shows or other content, posting blog entries or comments, sharing URLs, and content and data feeds from non-Comcast social networks or services that you choose |
Collectively, your Registration Data, Profile Data, Activity Data, and any other generally available demographic data about you that Comcast gathers from other sources is referred to as "Your Data." Your Data does not include information that third parties may independently gather from other Websites about you using their own cookies, as further described in this Privacy Policy.
Most Comcast Sites have their own pages where you can manage certain portions of your Registration Data and Profile Data relevant to that specific Comcast Site. For your reference, those pages can be found here:
4. Use of Information
Comcast uses Web Log Data, Preferences Data, and Your Data, including both Personally Identifiable Information and Non-Personally Identifiable Information in both aggregated and individual forms, to provide the Comcast Web Services and support them. We may process and use this data for purposes consistent with this Privacy Policy including, but not limited to:
Comcast may use Web Log Data, Preferences Data, and Your Data in these forms for internal business purposes, such as determining how much traffic certain portions of the Comcast Web Services receive, for license reporting and assessment of service levels, to better understand how the Comcast Web Services are used, to gauge traffic patterns and determine what types of content and services are most popular with users of the Comcast Web Services, or determining which search queries on certain Comcast Service are the most popular.
Comcast may also use Web Log Data, Preferences Data, and Your Data to customize the Comcast Sites and Services and make them more relevant to you. For example, Comcast may use such data to determine which news articles, movies, or television shows to recommend to you.
Comcast may use your Registration Data to verify that you are the person authorized to use the Comcast Web Services or to manage your account. Comcast may also use your Registration Data to determine whether your Comcast Digital Cable with On Demand subscription allows you to access premium content or services offered through some of the Comcast Sites. For example, Comcast may use this subscription information to permit you to access, via one or more of the Comcast Web Services, certain programming included in your Comcast Digital Cable with On Demand package or to recommend additional Comcast products and services that it thinks may be of interest to you.
5. Sharing of Information
Comcast uses third parties to assist us in delivering parts of the Comcast Web Services to you. We may share portions of Your Data with these third parties to the extent necessary for them to provide these services. These companies are acting on Comcast's behalf and are required, by contract with Comcast, to keep this information confidential and are only authorized to use it for specific purposes. As described in more detail below, Comcast may also provide Non-Personally Identifiable Information elements of Your Data to third parties who deliver ads to you on Comcast's behalf. Comcast will not provide your Personally Identifiable Information to these advertisers unless you expressly authorize us to do so.
Comcast may also share Web Log Data and Preference Data, which do not contain Personally Identifiable Information, with third parties. For example, Comcast may share traffic data for one of the Comcast Sites with a third party that analyzes and publishes Website traffic surveys. Or, Comcast may share Web Log Data and Preference Data with one of the providers of movies on xfinitytv.comcast.net, so that Comcast and the provider can determine what additional movies that provider should show on xfinitytv.comcast.net.
Comcast may also share Web Log Data, Preference Data, and Your Data within its internal family of companies solely to provide you with the Comcast Web Services, other cross-platform services, and advertising it thinks may be of interest to you. For example, Comcast will share your Registration Data within its internal family of companies to provide you with online access to content from premium networks that are part of your Comcast Digital Cable with On Demand subscription if you have signed up for that service, and to make you aware of other Comcast products and services it thinks may be of interest to you. This sharing occurs when you sign up for and use these other services, and may be necessary for us to provide them. If you do not want Your Data shared with a specific service, then you may choose not to sign up for that service or stop using it at any time if you have already signed up for it.
You may authorize other Internet sites such as MySpace or Facebook to access and publish on their Websites some of Your Data, including your Activity Data. For example, you may enable a Facebook widget to access and publish to your Facebook page what shows you watch on xfinitytv.comcast.net. In addition, certain Comcast Web Services allow you to use your contact lists from Internet sites such as MySpace or Facebook to share portions of Your Data, including your Activity Data, with others. For example, www.tunerfish.com may allow you to "check-in" to your favorite television show on xfinitytv.comcast.net, and then let all of your Facebook friends know what you are watching. If you provide Comcast with your credentials for this kind of Internet service and use the features of the Comcast Service that share information across these Internet services, or, if one of these Internet service contacts Comcast using your Comcast Web Services credentials and asks to have access to certain portions of Your Data, Comcast will treat this as your authorization to share such portions of Your Data with that Internet service.
6. Advertisements
Comcast, or advertising network providers acting at Comcast's request, may deliver advertisements to you through the Comcast Web Services, depending on whether you are a registered user or not, as described in more detail below.
We, or our advertising providers, automatically deliver ads to all users of the Comcast Sites, whether they are registered or not, based on non-personal information including: (i) the IP address associated with your computer for purposes of determining your approximate geographic location; (ii) the type of web page that is being displayed, such as a news or sports page, for example; or (iii) the content on the page that is shown, such as a sports article about a certain team or a movie review for a particular movie. Because this advertising activity automatically applies to all users and it is purely contextual, this type of advertising delivery cannot be customized or controlled by individual users.
If you are a registered user, Comcast may use Your Data, regardless of where we gathered such information, to determine what type of ad to display to you on the Comcast Sites. For example, Comcast may use portions of Your Data that it gathered on www.comcast.net to determine which ad to show you when you visit xfinitytv.comcast.net. In addition, Comcast may send certain demographic information, like ZIP code, age, and gender to its advertising network providers, so that the advertising you see is more relevant to you. These advertising network providers will only use such information to display an ad to you on the Comcast Sites.
7. Advertising Networks and Other Service Provider Networks
The advertising companies who deliver ads for us on the Comcast Sites may use HTTP cookies and Flash cookies to uniquely distinguish your web browser and keep track of information relating to serving ads on your web browser, such as the type of ads shown and the web pages on which the ads appeared. In addition, the third parties that provide Web Log services for Comcast may use cookies to uniquely distinguish your web browser and to keep track of the Websites that your web browser visits across the service provider's network of Websites. For more information on controlling HTTP and Flash cookies, please visit our "Customer Control" FAQ, here.
Some of these companies may combine information they collect from the Comcast Sites with other information they have independently collected relating to your web browser's activities across their network of Websites. These companies collect and use this information under their own privacy policies. More information about these companies, their privacy policies, and the opt-outs they offer can be found here:
8. Communicating with You
Comcast may use your Registration Data to send you a confirmation e-mail verifying the ownership of the e-mail addresses provided in your Registration Data and to send you service-related communications about the Comcast Web Services. In addition, Comcast may send you promotional or commercial e-mail relating to each Comcast Site for which you have activated your account as permitted by applicable law. You can opt-out from receiving such promotional or commercial e-mail by following the instructions contained in the e-mails or by going to:
http://xfinity.comcast.net/subscribe/
http://www.plaxo.com/settings/email
http://www.comcast.com/preferences
http://www.tunerfish.com/settings
and following the directions there.
Non-members may elect to permanently opt-out from receiving invite requests from members to join Plaxo. When you register for permanent opt-out, you provide us with a validated e-mail address at which you no longer wish to receive Plaxo invite requests. Comcast may send you an opt-opt confirmation e-mail to the address you enter. If you are sent an opt-out confirmation e-mail, you must respond to that e-mail to complete the opt-out process. The opt-out is available here:
9. Signing in Using Non-Comcast Credentials
Comcast may allow you to access portions of the Comcast Web Services by signing in using your username or other identifier from another Internet service ("Non-Comcast Username"). Comcast will treat your Non-Comcast Username and any additional data that the relevant Internet service provides to Comcast about you as Your Data.
10. Participating in Blogs and Forums
If you post comments to any of the blogs, forums, or other editorial sections of the Comcast Web Services, any information you submit there can be read, collected, or used by other users of the Comcast Web Services and any PII you post could be used to contact you. We are not responsible for PII you choose to submit through these features.
Children under the age of 13 should not post in any of the blogs, forums, or other editorial sections of the Comcast Web Services.
11. Security
Comcast uses industry standard approaches to securely store, control access to, and make appropriate use of Your Data, and we require our contractors and other providers to do so as well. However, no security measure is completely effective and Comcast cannot guarantee the complete security of Your Data. If you don't want Comcast to know any particular information about you, you should not register to use the Comcast Web Services or include it in anything that you submit or post to Comcast, including posts on the Comcast Sites or e-mails to Comcast. More information on Internet security can be found here: http://security.comcast.net/.
Comcast also takes additional steps to increase the security and reliability of customer communications. We do not read your outgoing or incoming e-mail, file attachments, video mail, private chat, or instant messages. However, we (along with our third party providers) use software and hardware tools to help prevent and block "spam" e-mails, viruses, spyware, and other harmful or unwanted communications and programs from bring sent and received over Comcast.net e-mail and the Comcast Sites. These tools may automatically scan your e-mails, video mails, instant messages, file attachments, and other files and communications in order to help us protect you and the Service against these harmful or unwanted communications and programs. You can learn more about Comcast's anti-spam approach at http://help.comcast.net/content/faq/What-is-Comcast-doing-about-spam.
As an additional security precaution, neither Comcast nor any of our authorized service providers will ask you for your Comcast password in an e-mail, over the telephone, or in an online support forum or chat area. Do not give your Comcast password to anyone in an e-mail, over the telephone, or in an online support area.
12. Disclosures of Information
Comcast holds customer privacy in the highest regard and we make every reasonable effort to protect your privacy as described in this Privacy Policy. Nevertheless, we may be required by law to disclose Personally Identifiable Information or other information about you or other users of the Comcast Web Services. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of a subpoena, court order, search warrant, or other valid legal process. We may also disclose information about you or users of the Comcast Web Services when we believe in good faith that the disclosure of information is necessary to prevent financial loss, address suspected illegal activity, protect our rights or property, or prevent imminent physical harm.
13. Special Note About Children
Comcast does not knowingly collect Personally Identifiable Information from anyone under the age of 13 without first obtaining parental consent. For those portions of the Comcast Web Services that do collect information from children under the age of 13 after obtaining parental consent, Comcast or its contractors will provide a special notice or other information describing any additional privacy protections that may apply. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to Comcast or to anyone else.
14. Your California Privacy Rights
California law permits its residents to request and receive information about a business' disclosure of certain categories of PII to other companies for their use for direct marketing. If you are a California resident and a user of any of the Comcast Web Services, you can request a copy of this information from Comcast Interactive Media, LLC by sending e-mail to CIM_Privacy at Comcast dot com or a letter to Comcast Interactive Media, LLC, Attn: California Direct Marketing Information, One Comcast Center, Philadelphia, PA 19103. Please include your name and e-mail address in e-mail requests, and your name and postal address in mail requests.
15. Change of Ownership or Other Business Transaction
In the event Comcast enters into a business transition, such as a merger, acquisition, or the sale of all or part of its assets (a "Business Transition"), Your Data (including PII and non-PII associated with the Comcast Web Services) will likely be part of the assets transferred.
In this event, we will notify you of any Business Transition. We will also notify you of any subsequent material changes to this Privacy Policy as a result of a Business Transaction and give you the opportunity to opt-out for information that we have collected before, or may collect after, a new Privacy Policy containing material changes takes effect.
16. Plaxo
The following terms in this section apply only to your use of the Plaxo Service and www.plaxo.com (collectively the "Plaxo Offerings").
Plaxo is a participant in the Safe Harbor program developed by the U.S.Department of Commerce and the European Union. Plaxo has certified that it adheres to the Safe Harbor Privacy Principles agreed upon by the U.S. and the E.U. For more information about the Safe Harbor and to view our certification, visit the U.S. Department of Commerce's Safe Harbor Website.
Comcast uses Your Data to enable you to use the Plaxo Offerings as follows.
A special note about the contacts stored in your Plaxo address book and Plaxo's Personal Assistant:
Plaxo provides its members with updated contact information for the people they already have in their address books. Plaxo uses publicly available contact information corresponding to the contacts in a Plaxo member's address book, and suggests updates for that contact information to the Plaxo member. To help Plaxo determine whether a piece of publicly available contact information is accurate, Plaxo looks at how frequently that public information appears in the aggregation of all address book data stored in the Plaxo system. Plaxo members who do not want their address book data used in this aggregation process can easily remove their address book data from the Plaxo Offerings. Before removing the data, Plaxo members can export it to another online address book provider. Learn more about exporting your address book and deleting your account.
Anyone, whether a Plaxo member or not, can prevent Plaxo from suggesting updates to their contact info as it appears in a Plaxo member's address book by opting out.
17. Tunerfish
The following terms in this section apply only to your use of the Tunerfish Service and www.tunerfish.com (collectively the "Tunerfish Offerings").
Comcast uses Your Data to enable you to use the Tunerfish Offerings as follows.
18. Changes to this Privacy Policy
Comcast reserves the right to change this Privacy Policy from time to time consistent with applicable privacy laws. When we do change it, we will make a copy of the updated Privacy Policy available to you before it takes effect. If we make material changes to this Privacy Policy, we will also notify you by e-mail, direct mail, or other reasonable methods that we select. In the event of material changes to this Privacy Policy, we will give you the opportunity to opt-out for information that we have collected before, or may collect after, a new Privacy Policy containing material changes takes effect.
You understand and agree that if you use the Comcast Web Services after the effective date of the updated Privacy Policy, Comcast will consider your use as acceptance of the updated Privacy Policy.
19. International Visitors
Our computer systems are currently based in the United States, so your PII will be processed by us in the United States, where data protection and privacy regulations may be different than other parts of the world, such as the European Union. If you create an online account to use the Comcast Sites as a visitor from outside the United States, you will have agreed to the terms of the Privacy Policy and our Web Services Terms of Service and you will have consented to the transfer to and processing of all such information in the United States, which many not offer an equivalent level of protection of that in the European Union or certain other countries.
20. Contacting Comcast & Customer Support
You can direct questions regarding this Privacy Policy to Comcast by e-mailing us at CIM_privacy at Comcast dot com. You can also send a letter by mail to Comcast Interactive Media, LLC, Attn: Privacy Policy Questions, One Comcast Center, Philadelphia, PA 19103 USA.
You can find customer support and help information at http://customer.comcast.com/Pages/Help.aspx. Some online support areas and tools may ask you to provide information to Comcast to help us address your questions or problems. We may also make software tools available to help configure your computer's or network's settings, or collect information from your computer or network to help us provide support to you. If you choose to provide this information to Comcast or use these tools, we will use the information only for customer support purposes.
Revised and Effective: October 7, 2011
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