Karen Oliveros

Operations Manager, Global Contact Services International

Extensive call center operations management experience for major financial institutions. Possess strong team leadership, motivational, and coaching skills. Technically astute with experience in telephony systems technology. Maintain a consultative coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, sales targets, and quality assurance standards. Fun and spontaneous and yet time oriented. I enjoy being around people with good sense of humor. I believe that everyone should be straight up about who they are because life is too short to be anybody else.