Roland Verhoogen

Sales Channel Manager, Atos Worldline

ROLAND VERHOOGEN Languages: Trilingual FR, NL, EN 96, rue Raymond Lebleux, 1428 LILLOIS WITTERZEE home: 02/ 387 07 35 - private mob +32 (0)476/ 450 029 work mob: +32 (0)473 810 504 home: roland.verhoogen@skynet.be work: roland.verhoogen@edenred.com PROFILE • Broad experience in Sales & Marketing, mostly as responsible for Sales teams; • Outstanding performances within international companies of different scales and active in various industries (Products & Services); • People Management: management of teams (external and internal), up to 30 people; • Extensive know-how of Retail environment, specifically about Mass Market (SME’s & Independants, all types of industry); • Driver for Change: creation and implementation of new strategies, upgrading of Sales Teams, etc.; • Creation & Roll-out of innovating projects: new approach of customers, new services/products ranges, etc.; • Multi-level Negotiation skills towards all types of BtoB contacts, ranging from Consultative selling towards the Board of top companies up to Retention or Prospective negotiations with various types of businesses (direct or indirect); • Definitely “Hands on” with an ongoing focus on operational reality; Finishing touch. OBJECTIVES I am experienced in Commercial Management, including: • Management of Sales, including People Management, • Balanced combination of Creativity & Organization, • Change Management where needed, • Any type of industry (Products or Services). PROFESSIONAL EXPERIENCE ACCOR SERVICES BELUX mar 2008 -- today (EDENRED BELUX) Network/ Alliance Manager Responsabilities: - Acceptance network for all Edenred Products - Management of the Affiliation team Description: - Set-up and affiliation of a new acceptance network for Ecocheques in Belgium; more than 10.000 POS accepting Ecocheques within one year - Set-up of pricing & strategy for the roll-out of electronic meal vouchers - Affiliation of the acceptance network BANK CARD COMPANY BELGIUM 2000 – dec2007 (ATOS WORLDLINE, after Takeover & Merge BCC+BANKSYS) Sales Channel Manager (BanContact-MisterCash, VISA & MasterCard, BANKSYS Terminals) 2007 – dec2007 Responsibilities: Management & development of Mass Market merchant acceptance network for Electronic Payments (Credit Cards, Debit Cards & Terminals), incl. external sales channels, Merge of 2 sales groups (BCC-Banksys) into a new organization (Atos Worldline) Description: Integration and reorganization of sales force into a “One-Stop-Shopping” offering, Management & coaching of sales teams, consisting of: o New Team of free-lance Sales Reps & assistants (13 FTE’s) o Team of 12 Tele-Sales Agents (IPGlobal), incl. 2 Coaches o Terminal Providers (Competition) & Resellers (Corilus, Alvadis, etc), Organization & Management of Internal Support (4 persons), Coordination with Back Office, Preparation of the implementation of SEPA (Maestro) Main Achievements: YTD 2007: Credit: + 8,3% Debit: + 2,0% Devices: + 8,0% I fully reorganized the sales teams, including a new team of free-lance Sales Reps. This team was up and running and exceeded the sales objectives within 6 months. Sales Manager Mass Market (VISA & MasterCard) 2000 – 2007 Responsibilities: Management & development of merchant acceptance network for Credit Cards VISA & MasterCard and Debit Card Maestro (50.000 active POS), Description: Management & coaching of 2 sales teams (7 FTE’s + 13 free-lance Sales reps), Management & coaching of Internal Support (6 FTE’s), Initiation and implementation of new strategies and Commercial Plans, Development of new tools (CRM & statistical overviews) Main Achievements: 2006: Turnover: + 9,0% 2003: Turnover: + 8,8% 2005: Turnover: + 4,7% 2002: Turnover: + 9,0% 2004: Turnover: + 4,2% 2001: Turnover: + 8,3% I upgraded the Sales people to become consultants on customers business, based on a visit report which I created to be used as a support for yearly visits to customers (9.500 vis/y). AC NIELSEN BELGIUM 1996 – 2000 Senior Account Manager (Marketing Consultancy) 1996 – 2000 Responsibilities: Account Management, coordination and Marketing Consultancy for a portfolio of International and National Key Accounts active in FMCG (P&G, Coca-Cola, Ph. Morris, etc.) Main Achievements: Sept 96: Star Award: Organization of a Team Building Event Feb 97: Star Award: Best seller of specific software product KUWAIT PETROLEUM BENELUX 1984 – 1996 Retail Marketing Development Manager Benelux (Q8 Service Stations) 1993 – 1996 Responsibilities: Marketing & Product Management of shop, gasoline, lubes and carwash for Benelux Main Achievements: Creation of innovative shop concept (hardware & software); opening of 12 new shops, Writing of Shop Layout & Management Guidelines, Creation & implementation of “Crazy Sales Promotions”, Participation to the International development of new overall design Lubes Marketing Manager Benelux (Q8 Oils) 1992 – 1993 Responsibilities: Marketing & product management of lubes for Benelux Management & coaching of team (2 FTE’s) Main Achievements: Launch of new projects: prospecting through telemarketing and collection of used oils, Organization of new product range launch through Dealer Meetings & Road Shows, 100% conversion of customers to new lubes range, Integration of Erasmus students in Market Research Lubes Sales Manager Benelux (Q8 Oils) 1989 – 1992 Responsibilities: Lube sales management for Benelux Management of sales, coaching of sales team (8 FTE’s) & market research Conception & roll-out of new range of small packs within international workgroup Main Achievements: 1989: +15% above Sales target Autotechnica 89: +200% above monthly Sales target F-3000 Francorchamps: organization of a VIP Event; 300 persons 1990: +23% above Sales target Gulfwar: preservation of activities with low key budgets 1991: Autotechnica 91: +650% above monthly Sales target Lubes Sales Representative Belgium (GULF & Q8 Oils) 1984 – 1989 Responsibilities: Lubes sales and financial support to garages and resellers Brabant F/NL Main Achievements: 1986: +47% above Sales target; 1987: +21% above Sales target 1988: Introduction of new shop concept at “Salon de l’Auto” in Brussels BTI FERODO BELGIUM 1981 – 1984 Sales Representative (Automotive OEM Spare Parts) 1981 – 1984 Responsibility: Sales of spare parts to garages and resellers Brussels & Brabant F/NL EDUCATION Special Mathematics at St Louis Brussels (1976-1977) Industrial Engineer at ECAM St Gilles (1977-1978) PROFESSIONAL EDUCATION Middle Management Training Programme 1990 (Ashridge) Negotiation Skills 1995 (Management Centre Europe) Business Leadership Programme Core Module 1996 (ACNielsen EMEA) & Storewars M. Corstjens (INSEAD) “Begeleiden en Coachen van Verkopers 2004” (Inventi) Sales Training 2004- 2006 (Inventi) HOBBIES Architectural and interior design, creation of design furniture Scale models, do-it-yourself and gardening PROFILE • Broad experience in Sales & Marketing, mostly as responsible for Sales teams; • Outstanding performances within international companies of different scales and active in various industries (Products & Services); • People Management: management of teams (external and internal), up to 30 people; • Extensive know-how of Retail environment, specifically about Mass Market (SME’s & Independants, all types of industry); • Driver for Change: creation and implementation of new strategies, upgrading of Sales Teams, etc.; • Creation & Roll-out of innovating projects: new approach of customers, new services/products ranges, etc.; • Multi-level Negotiation skills towards all types of BtoB contacts, ranging from Consultative selling towards the Board of top companies up to Retention or Prospective negotiations with various types of businesses (direct or indirect); • Definitely “Hands on” with an ongoing focus on operational reality; Finishing touch. OBJECTIVES I am looking for a function of Commercial Management, including: • Management of Sales, including People Management, • Balanced combination of Creativity & Organization, • Change Management where needed, • Any type of industry (Products or Services).