Steve Cohn

Customer Experience Consultant, People to People Learning, Inc.

Everything I do is about MAKING BUSINESS PERSONAL AGAIN. Whether speaking on or teaching customer service, sales, writing, or presentation skills, the most important thing my audiences learn is that to achieve success, they need to understand, know and focus on the people they're serving. I live and breathe customer relationships. - Extensive experience working with major organizations such as Delta Air Lines, FedEx Worldwide, IBM, Key Bank, Atmos Energy, AT&T, Raymond Weil, and the City of Los Angeles in more than 30 states and six countries. - My mantra: “People have come to feel dehumanized by an impersonal, technological business world where they rarely get to interact with a live person. They’ve become extremely frustrated and ready to switch to anyone who will treat them better. The secret to separating your business from your competition is to Make Business Personal Again!” - Awarded the Certified Speaking Professional (CSP) designation by the National Speakers Association and the International Federation of Professional Speakers. Less than 10% of professional speakers worldwide have the Certified Speaking Professional designation. It is the highest earned designation in the speaking industry. - Former President of the Georgia state chapter of the National Speakers Association. - Seminar leader, trainer, facilitator, speaker, writer - Author/co-author of three books. Specialties: Customer service, customer relationships, customer caring, e-mail communication, written communication, presentation skills coaching.