Susana Maria Rosende

President, Write Way Designs, Inc.

I hold a BA in English/Technical Communication with a minor in visual arts from the University of Central Florida and am a member of the IEEE Professional Communications Society (PCS), The Society for Technical Communication (STC), and The Content Wrangler community. Additionally, I have over 18 years experience in the technical communications industry, mostly in IT. I am skilled in writing and designing end-user software manuals, online help, Web content, Web help, training guides, installation guides, white papers, proposals, presentations, and reports using Adobe Creative Suite including FrameMaker, Acrobat, Photoshop, Dreamweaver, and HTML, XML, CSS, Javascript, and Microsoft Office Professional. In addition to technical prowess, I am an excellent communicator, writer, designer, and leader. I have worked on small, medium, and enterprise-wide projects as a writer, editor, designer, software tester, and documentation supervisor. I am creative and fully conversant with many development and communications methodologies and understand the need to weigh process against productivity. I foster inter-team communications and help enable my team and project to succeed. My goal is to work full-time with good and productive teams on interesting and engaging projects as a Communications or Documentation Director or Manager, Art Director, Technical Publications Supervisor or other senior level position. I greatly enjoy helping teams succeed in meeting their deadlines for deliverables. I am available for part-time/telecommuting work through Write Way Designs, Inc. at writewaydesigns.com, and full-time for the right opportunity in Orlando, Florida. Please offer details about your management style and structure, as I am particularly interested in flat hierarchies, contact with senior management, and flex-time including telecommuting. Please review my resume, and if you have a suitable full-time and/or freelance opportunity, please contact me at your earliest convenience for an interview. Thank you for your time and consideration. Sincerely, Susana Maria Rosende 407-670-9554 susana@writewaydesigns.com www.writewaydesigns.com/resume.html www.writewaydesigns.com www.linkedin.com/in/writewaydesigns Resume Objective: To use skills and experience to pursue the position of Communications, Technical Publications, or Documentation Manager or Director. Also open to Senior Technical Writer/Editor/Web Author/Copywriter/Recruiter, either remotely or in the Orlando, Florida area. Also available for remote part-time or contract writing, editing, Web design, translation (English/Spanish) and illustration through Write Way Designs, Inc. at writewaydesigns.com. Skills: * Adobe: Acrobat, FrameMaker, Dreamweaver, RoboHELP, PhotoShop, Dreamweaver * HTML, CSS, Javascript * Microsoft: Word, PowerPoint, Front Page, Excel, Project, Outlook, Publisher, Visio, SharePoint * Open Office: Writer, Math, Calc, Draw * Gimp * Inbit FullShot and SnagIt * Comfortable in Web, Windows, Mac, Linux, AS/400, Mainframe, OS/2, .Net, Client-server, and Legacy environments * CMMI, ISO 9000, Information Mapping * Software development life cycle (SDLC), from business analysis, requirements definition, UML generation, and documentation; to unit testing, acceptance testing, deployment and maintenance * Experienced in creating white papers, end-user guides, online help, training manuals, installation guides, hardware manuals, proposals, presentations, technical reports, Internet, Extranet, and Intranet websites and content, procedure manuals, newsletters, brochures, Web graphics, websites, business logos, cartoons, caricatures, illustrations, murals, photography, English/Spanish technical translation, articles, and newsletters * Manager, supervisor, leader, resourceful, creative, self-starter, team player * Bilingual English/Spanish with extensive translation experience * B.A. in English/Technical Communication from University of Central Florida * Pursuing Web Programming and Digital Design classes part-time, time-permitting, since 2002, at Valencia Community College and Seminole County College, including Introduction to XML, Visual Basic, ASP.net, and C# Experience: Documentation Specialist Wyndham Vacation Ownership, (hospitality industry), Orlando, FL February 2008 - Present * Documenting and maintaining policies and procedures in SharePoint, for contact center employees and trainers, in a fast-paced Learning & Development department * Using Adobe Creative Suite CS3, Microsoft Office Professional, SharePoint, Snagit, Mainframe Technical Publications Supervisor Attorneys' Title Insurance Fund, (title insurance), Orlando, FL 1997 - 2008 * Managed a team of technical writers and editors in IT * Planned, organized, designed, wrote, and edited end-user software manuals, training guides, installation guides online help systems, Web content, reference manuals, and procedures documentation * Trained clients on how to use the online help in the real estate closing software, new writers on company standards and templates, and contractors on how to use Adobe Acrobat and HTML * Managed employee time cards, assigned writing projects, and wrote performance appraisals * Recruited, interviewed, and screened applicants * Mentored University of Central Florida Co-op Technical Communication Students * Planned department budget for training and software upgrades * Interviewed subject matter experts for relevant technical input * Coordinated document layout and organization * Developed documentation schedules and assignments * Learned and implemented new methodologies * Attended workshops, training, and classes to keep abreast of trends and tools in technical communications * Attended Leadership training, seminars, and workshops to continually improve management skills * Wrote articles and illustrated division newsletters * Created cartoons, caricatures, and murals for company-sponsored events * QA software tested Web-based, client-server, and Mainframe applications * Used Adobe Creative Suite, including FrameMaker, Acrobat, Dreamweaver, Photoshop; HTML, CSS; Inbit FullShot, Visio, Microsoft Office Professional, including Project, Word, Excel, Outlook, Visio, SharePoint, and PowerPoint. President Write Way Designs, Inc., (part-time communications company), Orlando, FL 1997 - Present * Researched, wrote, edited, and translated (English/Spanish) real estate and mortgage articles and Web content, using Microsoft Word and HTML * Gathered business requirements and documented them in a language understood by both IT and the business teams * Built use cases, including documenting process flows, business rules, tasking, notifications, and articulating overall functionality needed by the business * Used established methodologies in all stages of the instructional design process, including needs assessment, analysis, design, development, implementation, and evaluation (ADDIE) * Used knowledge of Web-based applications developed using the Microsoft Development Life Cycle and Microsoft tools such as C#, ASP, and XML * Wrote, updated, and translated (English/Spanish) employee handbooks using Microsoft Word and Adobe FrameMaker, Photoshop, and Acrobat * Edited an online curriculum using HTML, Adobe Photoshop, and Macromedia Dreamweaver Edited HTML, CSS, and Javascript code and content in Macromedia Dreamweaver for Resume Portfolio websites * Wrote, edited, and proofread Resumes * Tutored Chinese immigrant high school student in English, Spanish, and writing * Created black and white head shots and color portrait photography * Photographed a church wedding, the reception, and portraits of the wedding party * Proofread term papers, reports, applications, and resumes for high school and college students * Designed personal and small business websites, business logos, and graphics * Created original photography, cartoons, and designs for t-shirts, mousepads, mugs, and other products for home and office at www.cafepress.com/writewaydesigns * Created illustrations, cartoons, and murals for newsletters and events Using Adobe Creative Suite including FrameMaker, Acrobat, Photoshop, Dreamweaver, RoboHELP; Microsoft Office Professional, including Word, PowerPoint, Excel, Outlook, Project, Visio, and also Microsoft Project Server; Open Office Suite, including Writer and Draw; Gimp; Inbit FullShot; SnagIt. Senior Technical Writer Phoenix International, (banking software), Heathrow, FL 1996 - 1997 * As part of a technical writing team, created online help systems and reference manuals * Designed original toolbar buttons for the banking software * Wrote and edited technical bulletins, white papers, software manuals, business use cases, and reports * Distributed software and accompanying documentation by burning software CDs, designing CD covers, and posting Intranet content * QA-tested banking software applications * Used HTML, Adobe Acrobat, Corel Draw, FrameMaker, Word 7.0 for Win 95, Resource Workshop, and RoboHELP Technical Writer John H. Harland Corporation, (banking software), Orlando and Tampa, FL 1995 - 1996 * As part of a technical writing team, created an online help system * Worked with Graphic Artists, Programmers, Testers, and Subject Matter Experts to develop end user documentation * QA-tested both Visual FoxPro and OS/2-based banking software applications * Created technical specification documentation, gathered business requirements, and created use cases * Created end-user manuals for each Windows 95-based and OS/2-based desktop database marketing systems * Used Word 7.0 for Win 95, WordPerfect 6.0 for Windows 3.1, PM Camera, RoboHELP, Book Builder online help software for OS/2 systems, PageMaker, and myriad in-house software products Technical Translator Fiserv, (banking software), Orlando, FL 1993 - 1995 * With a translation team, created an English/Spanish dictionary that encompassed technical and financial terms * Translated end-user banking software user manuals, training guides, software screens, and presentations from English to Spanish * Used Word for the Macintosh, Word 6.0 for Windows 3.1, Power Point, and Globalink Translation software for the AS/400 Documentation Specialist Brown and Caldwell, (environmental engineering), Orlando, FL 1991 - 1993 * Edited and formatted proposals, presentations, and technical reports in a fast-paced environment * Translated correspondence for international clients from English to Spanish and Spanish to English * Used WordPerfect 5.0 for DOS, and PageMaker Technical Writer Greater Orlando Aviation Authority, (government agency), Orlando, FL 1990 - 1991 * Together with a fellow technical writer, researched, wrote, designed, printed, and published the "Greater Orlando Aviation Authority Policy and Procedure Manual," * Used Microsoft Word, PageMaker, and Harvard Graphics Education: B.A. English/Technical Communication 1991 University of Central Florida, Orlando, Florida Double-Major of English and Visual Arts Rutgers University, New Brunswick, New Jersey Rutgers College and Mason Gross School of the Arts 1984-1987 Technical Courses: Advanced HTML, DHTML, CSS New Horizons Computer Learning Center, Orlando, Florida 2002, 2007 Advanced Microsoft Project New Horizons Computer Learning Center, Orlando, Florida 2007 Intro to C# Seminole Community College, Lake Mary, Florida Fall 2005 Intro to Web Programming, XML, Visual Basic, ASP Valencia Community College, Orlando, Florida 2002-2003 Advanced Adobe FrameMaker and Acrobat Koster and Associates, Orlando, Florida 2005 Photography 1 and 2 Crealde School of Art 2004 Intro to Macromedia Dreamweaver and Advanced Macromedia Dreamweaver New Horizons Computer Learning Center, Orlando, Florida 2003 Adobe Photoshop and Illustrator Koster and Associates, Melbourne, Florida 2003 Memberships: Write Way Designs, Inc. (freelance/part-time communications company at writewaydesigns.com) The Society for Technical Communication (STC) Orlando Chapter IEEE, the world's leading professional association for the advancement of technology IEEE Professional Communications Society Tech Republic University of Central Florida Alumni Association Linked In.com Women For Hire HTML Writers Guild (HWG) International Webmasters Association (IWA) Orlando Museum of Art Crealde School of Art Writing.com Moderator Member of the writer/author/artist/designer community of Central Florida, publishing articles, business and technical documentation, Web content, essays, poetry, illustrations, photography, and creative short stories for local and national IT industry, news, and literary magazines, blogs, and e-zines Online Resume: Resume in HTML format: www.writewaydesigns.com/resume.html Resume in Word format: www.writewaydesigns.com/RosendeResume.doc Resume in PDF: www.writewaydesigns.com/RosendeResume.pdf Resume in Open Office Writer format: www.writewaydesigns.com/RosendeResume.odt Susana Maria Rosende holds a BA in English/Technical Communication with a minor in visual arts from the University of Central Florida in Orlando, and has over 18 years experience in written and visual communication, mostly as a technical writer in IT. She has also taken Web programming and digital design courses at local community colleges, as part of an ongoing challenge in her copious spare time toward earning an A.S. in Programming, one semester, and one class at a time, including Introduction to: Web Programming, ASP.net, C#, XML, Visual Basic.net, and FLASH. In her 20-year-plan on her road to retirement, her lofty goals include earning both an MBA and a Masters in Creative Writing, as well as growing her part-time company, Write Way Designs, Inc., into a full-time venture that will sustain her in her retirement years. It is good, she says, to have goals. Her eldest son attends Florida State University for Music Composition, and her youngest son started high school with dreams of becoming a software engineer. Her other "children" include a White German Shepherd dog, a Shih Tzu, a Yorkie, two Jack Shitz (Jack Russell/Shih Tzu crossbreeds), a cat, and a parakeet. Susana is a member of both the Society for Technical Communication (STC) and the IEEE Professional Communications Society (PCS). Recently, she hired on as the Documentation Specialist in the Learning and Development department of Wyndham Vacation Ownership. Prior to that, she managed a team of technical writers and editors in the IS division of Attorneys' Title Insurance Fund for almost 11 years. A first-generation Cuban American, Susana also has English/Spanish technical translation experience at Fiserv, an international banking software company, and has written and translated website content, articles, and technical documentation for several start-up software companies. Susana is also a visual artist who owns an online t-shirt business at www.cafepress.com/writewaydesigns. She has also illustrated newsletters and painted murals for various events. At her part-time communications company, Write Way Designs, Inc. (writewaydesigns.com), Susana offers technical writing, copy writing, ghost writing, editing, proofreading, illustration, cartooning, website authoring and design, photography, and English/Spanish translation...for your communication needs. Website: http://www.writewaydesigns.com Email Address: susana@writewaydesigns.com Telephone number: 407-670-9554 Susana has professional networks on Linkedin.com, Facebook.com, and Myspace.com.