Jan van Hoof

Principal CRM Solution/IT Architect, Logica

Jan van Hoof is a senior business consultant / architect SAP CRM. He advices within CRM roadmaps in the field of Customer Management: improving and optimizing (Tele)marketing, Sales, Customer Service, Shared Service, Call Center processes. He applies his large experience in several industries, particular focused on customer contact strategies, call center / customer support processes, CRM system implementation and executing changes in this area. Jan is skilled, professional and a friendly person. He performs well on many different levels within an organization. Jan is customer focused and result driven. He has a proven record in many different CRM environments and in leading organizations on their journey to a successful CRM implementation. He obtained 15+ years experience with CRM related areas of which 3+ years experience with SAP SD and 8+ years experience with SAP CRM. He is able to fulfill roles like lead consultant, business consultant, architect, team- and project manager within CRM environments. His perseverance, listening capabilities and sense of quality are highly developed. Acting from organization objectives, he is able to build a bridge between business and IT. Consequently, he always searches for the “best fit” solution with the highest added value for the organization. He understands the political relationships in organizations and is able to identify relevant stakeholders and key persons who influence decisions. Jan is ambitious and able to work within challenging situations, both as a team player as well as an independent consultant.