bill grabham

A highly experienced technology relationship manager who wins trust by deeply engaging with his clients, always with the objective of ensuring client satisfaction, whilst proactively seeking opportunities to expand the value of the relationship. Strengths include; • Relationship Management: An ability to be quickly recognized as a trusted advisor by his clients. An innate understanding that delivering to contract is a non-negotiable in terms of maintaining and growing relationships. Managed mid-sized accounts across both public and private sectors • Communications: Excellent communicator having successfully presented at domestic and international industry conferences. Comfortable presenting to senior executives. • Service Delivery: Formal ITIL accreditation combined with strong practical service management experience, customer focus and over 20 years IT management experience • Financial Control: Sound experience in establishing and maintaining project controls. Effectively managed programme budget in excess of $10m • Project and People Management: Strong leadership skills and successful delivery of projects involving geographically disperse project teams of up to 20 staff and multiple vendors