Philip Grant

Business Change & CRM Consultant, Mouchel

A proven business change and CRM professional with extensive senior operations and programme management achievements in the UK and worldwide. Successfully increased customer acquisition and retention by improved CRM and tailored service delivery. Proven expertise in accelerating the transformation of businesses through a collaborative client engagement style. Extensive breadth and depth of delivering desired business outcomes in service improvement, operational efficiency gains and customer growth. Formerly a Principal Consultant at Arthur D Little and Head of Customer Relations at BT, and currently a Managing Consultant at Mouchel. Highly transferable cross-market skills, with extensive experience in Telecoms and Media, Central and Local Government, and Health sectors.