Andree Greer 68 connections

Projects:
Project Manager, Tangoe
Internet Start-up, Interim VP of Operations, eimburse
Business Analysis, Recommendations, MSAG
Processes, Audit, Optimization, Phillip Services Corporation
Program Office, Vercuity
Interim Operations Director, State of Georgia
Interim Director of Engineering, State of Georgia
Strategic International VoIP Plan, Ingenico
MPLS Strategy Project, State of Georgia

Managed multiple client implementation projects that reduced overall communications spending by 40-44%.
Teamed with operations, provisioning, engineering, R&D and sales to develop business processes to improve overall client experience to grow referenceable client base.
Coached Professional Services team on Client Relationship Management, conflict resolution, data and financial analysis, presentation, negotiation and project management skills.
Developed and maintained relationships with clients' C-level executives (CIO, CFO, and CEO), IT, facility, communications and accounting managers and staff to ensure implementation success and ongoing client satisfaction; Accounts managed were referenceable and represented $6.5 million in annual revenues.
Resolved client issues (e.g. product offering, software functionality, implementation delays, fee and budget problems) through negotiation, education, account resource alignment and coordination of internal operations procedures.
Conducted assessments of large (1000 + locations) clients' operating environments to determine Best Practices recommendations for managing communications environments.
Processes assessed included:

 IT operating environments
 IT Personnel Competency
 Change Management
 Cost Accounting
 Enterprise and IT Strategy
 Procurement and AP
 Asset Internal Controls
 Internal Reporting
 Policies & Procedures
 Logical infrastructure security
 Help Desk Support
 Business Recovery

Created, trained, and implemented processes that provided significant reduction in capital and man hour dollars.
Initiated a three-year strategic infrastructure plan, resulting in the convergence of multiple voice and data networks.
Negotiated outsourcing, support and maintenance contracts with service providers and vendors, realizing over 6.5 million dollars in savings while increasing service levels.
Directed the duties and created procedures for 55 associates who implemented and maintained WAN, LAN and voice systems, resulting in a 35% increase in operations availability.

Managed multiple projects for the Macys voice network that had 450 stores at the time.
Created and implemented the backup/overflow 2000 person call center.
Wrote, trained, and implemented the disaster recovery plan for the call centers and voice network.

Created, trained, and implemented processes that provided significant reduction in capital and man hour dollars.
Initiated a three-year strategic infrastructure plan, resulting in the convergence of multiple voice and data networks.
Negotiated outsourcing, support and maintenance contracts with service providers and vendors, realizing over 6.5 million dollars in savings while increasing service levels.
Managed a staff of 20 senior technicians to proactively identify and resolve potential outages to a network of 356 T1s, 30 front-end processors, 600 controllers and 14,000 end-user workstations.
Designed and installed 2000-position call centers supporting critical business operations including customer service, credit authorization and new account activities, resulting in a 40% cost of service delivery reduction.

Redesigned and implemented the Lazarus voice/data networks, improving reliability and stability by 15%.
Created, designed, and implemented the merger of 10 divisions credit systems into one 2000 person call center.

Responsible for all programming and processes for the HQ location.
Created procedures to reduce outage time and the number of calls to the help desk.
Designed and implemented the disaster recovery plan for voice systems across the enterprise.
Standardized the configuration for each branch across the enterprise.

Managed a 32 million-dollar defense program within budget constraints and schedule.

Supervised a team of trained technicians responsible for the control of highly classified materials.
Intrabase Radio Manager