Work/Education
Work Experience
Compugraf Serviços Ltda
/ Analyst of Telecommunications / Supports Technician and Technological Solutions in Corporate Communications
2009 -
Present
• Installation of PABX (Coral & Ericsson) and peripheral: voice mail and software for call center.
• Remote Service: programming, explanations of technical and operational doubts.
• Support in equipment maintenance, technical analyzes of test accomplishment identification of imperfections in the communication system of the equipment and guide customers on the use of the equipment.
• Integration with the teams of projects and engineering of systems, carrying through the survey of necessary data-base infrastructure requirements and for installation of all equipment and supplied solutions, allocation of resources, controlled and management of the installation project until its conclusion and approvals.
• Remote Service: programming, explanations of technical and operational doubts.
• Support in equipment maintenance, technical analyzes of test accomplishment identification of imperfections in the communication system of the equipment and guide customers on the use of the equipment.
• Integration with the teams of projects and engineering of systems, carrying through the survey of necessary data-base infrastructure requirements and for installation of all equipment and supplied solutions, allocation of resources, controlled and management of the installation project until its conclusion and approvals.
AT&T Global Network Services
/ Voice Specialist
2009 -
Present
Specialist voice systems / it Supports Technician and Technological Solutions in Communications.
● Knowledge in Avaya platform equipments voice S8700, Definity, Intuity Audix, to Modulate Messaging.
● Remote service (programming, explanations of technical and operational doubts).
● I repair remote in the voice channels, integration software with system of PBX.
● Attendance close to the local support in the physical intervention of the
● Knowledge in Avaya platform equipments voice S8700, Definity, Intuity Audix, to Modulate Messaging.
● Remote service (programming, explanations of technical and operational doubts).
● I repair remote in the voice channels, integration software with system of PBX.
● Attendance close to the local support in the physical intervention of the
Education
1999
View All
Public stream
Ricardo de Araújo updated Work and Education on his profile Aug 10, 2009
Updated company |
New company |
New school |
New highschool |