Greg Greenawalt 19 connections

Product Marketing Manager - Optical Services owns positioning the product/service set for the internal sales channel. This will include the marketing, analyst review, SME, and analytic tracking for the Optical Services. The products/services which are included in Optical Services are SONET, NG-SONET, DWS and ROADM technologies. Responsibilities include identifying customer base, gathering customer and sales feedback for future Optical Service development/enhancement, direct interaction with end-customer in product presentation, showcasing the product set at trade show events and presenting new enhancements to analyst group for support and feedback.

Supported local account team in meeting customer needs for voice, data, cpe and maitenance needs. Direct communication with Account Managers and Customers was used to develop a current account view as well as develop a growth strategy to meet the customer's growth needs for next 3-5 years. Was able to leverage data background to solution develop with the remaining portfolio for a complete solution instead of selling or provisioning off a menu.

Responsible for development of marketing plans to stimulate incremental revenue growth for existing and new services. Marketing plans for these services are focused on an incremental annual revenue generation of a minimum of $10M. Coordinate the communications between Offer Management and Field Sales. Responsible for researching and assessing the current market place for telecommunications services for large business customers in the Verizon Serving areas, including: customer demand for new/existing services-competitor regional pricing, deployment and services offered-impacts of new products, technology and providers (e.g. IP Voice, Cable modems)-vertical market segmentation/quantification-Verizon’s regional and national capabilities to provide services, prices, deployment. .

Directly manage the ongoing operations of Resale Services, Verizon Paging, Continental US and Hawaii - formerly GTE Paging, and Verizon Wireless Resale for Dallas/Ft. Worth and Los Angeles. Manage the 'Harvest Strategy' for Resale Services to maximize revenue and reduce expenses. Manage the sale of Wireless Resale customer base to Verizon Wireless. Direct the operations for the sales of Paging Networks in the Continental US. Manage the outside network provider's wholesale bill to reconcile to the usage process. Manage the support for four call centers. Plan and forecast the departmental outlooks and manage current year budget. Cross functionally manage the relationship with Regulatory, Repositioning, Legal, Asset Accounting, Outside Service Providers, Verizon and Verizon SBUs.

Manage the regional sales activities, ensuring compliance with corporate sales policies and objectives. Formulate and implement regional sales and promotional policies and programs. Team-lead to plan, negotiate, and execute different projects for new services or enhancements. Initiated the planning and testing of a SMS server to be able to be used for both TDMA and CDMA technologies. Managed the introduction of multiple 800# call routing in DFW from a cellular device depending upon the originating NPA-NXX. Manage the support for 3 call centers. Manage the cross functional relationships for Choice Billing, CBSS, Outside Service Providers, Regulatory, Legal, PUC, FCC, Verizon and Verizon SBUs.

Manage the alarm control and dispatch for GTEMC, direct the emergency restoration control center, provide timely network status information to management and other departments, and provide support to the GTEMC field and office technicians. Assisted in the OSC move from Atlanta to the NOC at DFW Airport. Participated as a team member of the ISO 9000 certification process for the Wireless Monitor and Control group.

Held following positions: Service Technician, Cable Splicer, Cable Technician, COEI Installer and Recent Change Clerk.