Kiran Palakodeti

ACCOMPLISHED PROFESSIONAL - Operations and Management Consulting, NA

Proactive and multi-skilled professional, contributing accomplished experience of over 13 year in Operations Management, spearheaded functions as Managing Director with Patra Corporation - India. Leverage keen analysis, insights and team approach to drive organizational improvements and implementation of best practices, adept at working in high pressure environments with strict deadlines and multiple deliverables. Exposure to: High End Insurance Process Management ♦ BPO – Managing Operations, Planning and Service Delivery ♦ Telecommunications – Customer Management & Relations, Voice Ops ♦ Hotel Operations – Client relationship and Operations management - Certified 6 sigma Green Belt, 6 sigma black belt methodologies from Satyam BPO, cost effective professional with a track record of achieving success, driving benchmarks, setting growth and expansion for globally focused organization, and building world-class business. - Results-proven, growth oriented, creating globally focused leaders with repeated success in outsourcing, expanding service offerings, building shareholder value, driving vision and achieving critical strategic goals. - Proficient with handling people and technology, blending technical expertise with interpersonal skills while interacting with the customers/ teams and providing product/customer support. - Pivotal in initiating, planning, execution, tracking/monitoring, controlling and completing the project as scheduled and in implementing operational processes for increased efficiency. - Ability to use sound judgment & decision-making skills and effectively perform in a self-directed environment. Excellent communication and interpersonal skills, multitasking with an ability to interact with a wide range of people. Exceptional execution skills for complex tasks.