Mark Depew

Altima Diagnostic Imaging Solutions

I began my medical imaging career with Picker International in North Texas field service, distinguishing myself as an expert in CT service. I spent 9 years at Siemens Medical Systems beginning as a National CT TSE, progressing through senior engineering and managerial positions to a key operational role in the opening of their first dedicated call center (UpTime Service Center) in cary, NC. While at Uptime I implemented the first US based Clinical Networking Technical Support group and the first national level Regulatory Support Group. In 1998 I was hired by Philips Medical Systems and quickly promoted to Director of North American Service Operations. I played a key role in the continued development of equipment diagnostics, service center development and managed their technical and customer based call center operations. I was contacted by Texas Instruments in (2001) relating to their commitment to improving service operations in the educational sector and joined TI in the capacity of Strategy Manager, Customer Engagement. I led the adoption, implementation, and customization of automated service systems to accommodate TI's unique engagement model and successfully introduced electronic knowledge management and CRM capabilities. Mark Depew’s Specialties: •General Management •Team Building and Training •Web development/business automation (marketing/ops) •CRM and Remote Diagnostic Systems •Service and Call Center Management •Business Process Improvement •Equipment Installation/Repair - Electronic/Elec/Mech.