Gregory Herrera 45 connecties

Global Supply Chain Management as a member of the Raytheon Strategic Agreements - Corporate Travel Team. Responsible for sourcing and managing Global Travel suppliers and programs including global travel services, computer reservation system (CRS), on-line booking tool, airlines, hotels, and rental cars, with annual travel activity exceeding $300M.

Proactively analyze trends and customer service issues and feedback. Work closely with customer and national account manager to support customer requirements. Recommend and implement solutions to AMEX operations manager and travel counselor team leaders

Responsible to ensure domestic and international check-in, ticketing and baggage service functions operate effectively to maintain on-time performance.
Liaison between between customer, operations center, ramp services, gate functions and lobby services.
Effectively resolve customer service issues and feedback with focus on customer retention.
Meet and greet VIP customers.