Kellie Nail

Consultant for web analytics, cloud computing, social media & digital marketing, Consultant

Project Manager for new global project focusing on web-based consumer feedback utilization. Vendor Manager for outside resources utilized for current project. Monitor brand development, web site traffic growth, web site UI and feedback resources. Develop brand strategy and statistics systems for monitoring user experience and including data for future projects. Investigating outside resource opportunities to follow brand trends and user experience. Advising organization after analyzing output from implemented processes and tools. Strategically act as primary point of contact on client relationship for qualitative research projects. Working closely with internal customers & external business resources, design qualitative research that addresses Nokia's needs and deliver strategic recommendations that lead to improved quality. Execute focus group projects from start to finish. Develop and maintain excellent relationships with clients (internal and external). Received Six Sigma Green Belt Certification in 2006 after successfully completing training and implementing a process change with one of our customers, saving the company €5.4M/yr.