John Hamilton

President, Service Strategies Corp.

As president of San Diego based Service Strategies, John oversees a growing international team of employees, consultants, and partners that advance service excellence for quality-minded organizations through industry-standard certification and training programs that ensure delivery of consistent, high-quality customer service and support. John has more than twenty five years of software engineering and service industry experience. He has significant international experience from working in both the Asia-Pacific and European regions. In addition to his support management knowledge, John has a well-rounded background from managing engineering, quality control, and training organizations. He successfully re-engineered a number of large support operations - increasing their efficiency and elevating their service to world class. He has also developed RFP's for selecting support automation technology and managed the implementation of the tools, creating a quick return on investment for support operations. Founded in 1999, Service Strategies applies a proven benchmark process to its certification programs resulting in continuously improving service, while tailored training programs advances the skills and competencies of service professionals and leads to increased organizational effectiveness. Service Strategies is the administrator the global Service Capability & Performance (SCP) Standards that define best practices for delivering world-class technology service. The SCP standards cover the four major service disciplines, Field Service, Support Center, eServices and Professional Services. These standards include a certification audit to quantify the effectiveness your service delivery and measure overall customer satisfaction.