Professional Summary
Seasoned high tech customer support and services executive with demonstrated record of success in delivering top line revenue growth, reduced costs, increased customer satisfaction, and employee retention. Visionary with the ability to bring creative and innovative business solutions from genesis to fruition within budget and time constraints. Leader and coach with proven track record in developing next generation leaders and delivering on succession plans. Solid understanding of global enterprise software industry with experience in all cultures and regions. Outstanding record in managing customer support function and producing benchmark quality systems. Solid knowledge of cutting edge business thinking and business process design with a focus on practical application and results.
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