Katherine Coombs 146 connections

Short and Sweet

Well, I have a new hard drive.  Actually, a minor correction.  I have a refurbished warranty replacement to fill the void left by what was a relatively new hard drive.  If laptop drives died as regularly, I’d have torpedoed my machine out the window long ago.  But, I shall focus on the... more »

“Can I Speak to Someone in Your Legal Department”

These were the words that finally got me some attention from Lacie after 8 frustrating weeks of trying to get a replacement power supply for my external hard drive.  Their approach to customer service - and I use the term loosely - is to create a web interface where you type out the details of your... more »

Well Knock Me Down With A Feather

My 1TB external drive has died.  I’m a one-woman volume and performance test team, that’s what.  It’s a Lacie 1TB USB 2.0 drive designed by Neil Poulton.  Not to name names, of course.
So I’ve logged a call with Lacie as I only bought it in October last year and it is therefore still... more »

What’s the Point?

I recently spent some time trawling through the spam that this blog attracts, which was a rather funny experience, actually.  Some seemed to be the result of headbutting the computer keyboard repeatedly and hitting ‘Send’.  Perhaps a tough day at the office.  We’ve all been there.  I’ll... more »

Yes, I’m Alive

To be clear, it’s not that I don’t like to write.  It’s just that there has been a lot going on.  Firstly, I no longer work in Innovation and am now the CIO for Savings, Investment and Protection.  I did a lot of preparation for the interviews, so I’ve been able to hit the ground... more »

The Wisdom of (Y)our Crowds

Tens of thousands of employees.
Many millions of customers.
From over one hundred countries.
Anyone looking at the above numbers must appreciate the powerful creative energy and knowledge that exists within a large organisation’s ecosystem.  A quotation from ‘Banksy Was Here’ springs to mind... more »