Professional Summary
Training and Development professional with Masters Degree in Adult Education and experience in Human Resources. Strong organizational, leadership, instructional design, and facilitation skills. Utilizes a proven method to achieve strategic objectives through people. Believes anyone can perform at their best if given the right tools.
Certified Facilitator: PDI: Leadership Essentials (Personnel-Decisions International); Zodiak Game of Business Finance and Strategy (Paradigm Learning)
Certified Facilitator: PDI: Leadership Essentials (Personnel-Decisions International); Zodiak Game of Business Finance and Strategy (Paradigm Learning)
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Work Experience
PGT Industries
/ Workforce Development Generalist
2003 -
2008
Designed and delivered training and development programs to support PGT's strategic plans and maximize employee potential. Contributed in all stages of program development from needs assessment, planning, and preparation to implementation, evaluation and follow-up. Focused on primary goal of providing programs for management and individual contributors in the areas of: leadership, communication, problem solving, time management, business finance and strategy, project management, coaching/mentoring, and human resource management.
*Selected as lead team member in creation of corporate university curriculum proposal. Worked side-by-side with key stakeholders to identify core competencies throughout the organization. Personally presented proposal to executive leadership team to receive overwhelming approval to move forward with plans.
*Created consistency in HR practices and a reduction in litigation exposure for company through designing and developing a full day workshop for new leaders to practice human resource management responsibilities ranging from interviewing and hiring to managing performance and communicating disciplinary action.
*Increased awareness around mutual professionalism and respect among all levels of employees by designing and developing two separate “Professionalism and Respect in the Workplace” training programs for leaders and team members. Over 300 leaders and 1,000 team members completed this program over six months.
*Selected as lead team member in creation of corporate university curriculum proposal. Worked side-by-side with key stakeholders to identify core competencies throughout the organization. Personally presented proposal to executive leadership team to receive overwhelming approval to move forward with plans.
*Created consistency in HR practices and a reduction in litigation exposure for company through designing and developing a full day workshop for new leaders to practice human resource management responsibilities ranging from interviewing and hiring to managing performance and communicating disciplinary action.
*Increased awareness around mutual professionalism and respect among all levels of employees by designing and developing two separate “Professionalism and Respect in the Workplace” training programs for leaders and team members. Over 300 leaders and 1,000 team members completed this program over six months.
Sarasota Coastal Credit Union
/ Learning Specialist
2002 -
2003
Designed, developed and delivered learning programs for credit union staff. Conducted needs assessment, task/job analysis and evaluation of learning programs to determine what knowledge and skills the staff needed to develop to meet organizational bottom line.
*Created positive and consistent new hire experience by building a Teller Training and Orientation program which included classroom, virtual practice and on-the-job training as well as job aids and reference manuals.
*Increased productivity of front line staff by designing and developing several job aids to assist tellers with various tasks including transaction quick-sheets that attached directly to the teller terminal.
*Worked with senior management in building new Learning Center at main branch; made purchasing decisions for audio visual equipment, computers for lab and software programs.
*Enhanced cross-sales of credit union products through creating an organization-wide products and services self-study training program which challenged all SCCU employees to learn the features and benefits of credit union products and services through an interactive, self-study competition.
*Created positive and consistent new hire experience by building a Teller Training and Orientation program which included classroom, virtual practice and on-the-job training as well as job aids and reference manuals.
*Increased productivity of front line staff by designing and developing several job aids to assist tellers with various tasks including transaction quick-sheets that attached directly to the teller terminal.
*Worked with senior management in building new Learning Center at main branch; made purchasing decisions for audio visual equipment, computers for lab and software programs.
*Enhanced cross-sales of credit union products through creating an organization-wide products and services self-study training program which challenged all SCCU employees to learn the features and benefits of credit union products and services through an interactive, self-study competition.
Zenith Insurance Company
/ Learning & Development/HR Services Assiciate
1996 -
2002
Developed and facilitated training activities, employee focus groups and new hire orientations. Assisted with instructional design of training materials and job aids; developing creative presentation materials for corporate meetings; and conducting training needs assessments and analyzing training evaluation data. Maintained HR database (ADP-CSS Horizon) and created reports using ReportSmith software. Addressed employees’ questions and concerns regarding company benefits and policies; planned company social events; and coordinated employee perks.
*Co-developed "Cruising through the Basics," an interactive workshop introducing Workers' Compensation and Zenith Insurance Company to current and new employees. Conducted up to six sessions per year in two branch locations.
*Conducted an average of 25 new employee orientations per year.
*Increased efficiency within nation-wide Human Resource department by updating and revising all human resources processes. Selected as a key team member from the Sarasota, FL branch and worked closely with 12 other team members across the nation both virtually and in person.
Additional positions held during tenure with Zenith:
Assistant Audit Coordinator (1998 – 1999)
Services Assistant (1997 – 1998)
Temporary Administrative Employee at RISCORP Insurance (1996 – 1997)
*Co-developed "Cruising through the Basics," an interactive workshop introducing Workers' Compensation and Zenith Insurance Company to current and new employees. Conducted up to six sessions per year in two branch locations.
*Conducted an average of 25 new employee orientations per year.
*Increased efficiency within nation-wide Human Resource department by updating and revising all human resources processes. Selected as a key team member from the Sarasota, FL branch and worked closely with 12 other team members across the nation both virtually and in person.
Additional positions held during tenure with Zenith:
Assistant Audit Coordinator (1998 – 1999)
Services Assistant (1997 – 1998)
Temporary Administrative Employee at RISCORP Insurance (1996 – 1997)
Education
Master's Degree, Adult Education, 2001
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