Trey South 80 connections

Working within the Global Marketing Operations team to support existing in-house customer base on the current CRM environment. Also responsible for training and delivery of furture releases as appropriate.

• Managed teams of up to 10 developers, business analysts, Executive Sponsors and IT consultants on internal IT projects including upgrades and implementations.
• Defined and evangelized processes relating to Change and Problem Management throughout IT organization.
• Supervised and managed the adoption of defined best practices toolset for organization, including numerous processes focusing on quality improvement and measurable metrics.
• Created and managed multiple internal SharePoint Sites for Process and Quality tracking and improvement.
• Subject matter expert for ITIL v3 best practices for IT Organization and liaison with business.

• Created Release Management, Change Management, and Production Control Processes for IT organization.
• Defined teams and roles for Release and Change Management for AutoTrader.com.
• Managed the implementation of Production Control repository and knowledgebase for IT Organization.
• Developed individual release schedules and master project plans across multiple departments including Project Management, Development, QA, and Support.
• Supervised Release Planning and Management – as well as managing varying projects and monitor overlapping or other conflicts across multiple IT groups.
• Created deployment documents and processes to help structure and formalize the Release and Change Control Process, and Production Control.
• Developed and managed the implementation of Release Management collaborative workflow portal that included application upgrade release tracking and documentation repository for all AutoTrader.com applications and business owners, Project and Delivery Managers, and Executives which evolved to the Production Control SharePoint.

• Developed numerous internal processes for Epiphany 6.5.3.4 and 6.05 CRM Support and IT Organization.
• Created several departmental process documents including Operational Manual, Support Mission Statement, New Hire RoadMap, Pre-defined Standard Responses, Status Report, and Employee self-evaluation.
• Formalized inter-departmental communications by implementing documentation standards.
• Organized and led training for Support and IT Organization staff as well as implemented mentoring program.

• Lead Functional Consultant at premier Oracle/PeopleSoft CRM partner on several consumer and B2B enterprise implementations with 100% success rate.
• Managed onsite project activities throughout project implementation lifecycle.
• Performed business process and best business practice analysis for optimum client success and ROI.
• Produced detailed fit/gap analysis for clients to facilitate the achievement of business requirements.
• Developed Training practice including market positioning, demand generation, and sales strategy for rapid profitability.
• Created training curriculum, materials, and delivered training for successful rollouts and high user adoption.

• Utilized strong communication and presentation skills to develop and present technical curriculum to external customers at all levels of management, as well as implementation team members focused on development, deployment and promotion of PeopleSoft ERP products and applications based on client business discovery research and best practices.
• Possessed exceptional knowledge of Best Practices and experience in incorporating relevant knowledge into pertinent presentation content, customizing curriculum to meet unique customer business requirements.
• Mentored peers to present technical suite of PeopleSoft curriculum both in the classroom and via Live Webcast methods.
• Conducted onsite presentations designed to address specific client issues and offer solutions and implementation strategies for customers in a wide variety of industries.