Caloy Gutierrez 110 connections

Responsible and is in charge of renewals and upgrades to all existing accounts in ShipServ.

Duties and responsibilites include keeping the cusotmers and addresses all aftersales concerns.
Conducts regular follow ups on customers to update their accounts and of their products.
Regularly conducts collection practices making sure that payment is collected and that revenue target is achieved accordingly.
Currently manages three representatives.

Responsible for accummulating revenue based on Global Account products including Big Banner Advertisements and Outbound Integrations. basically assigned to be incharge of Software Partners and other global areas.

Responsible for a team of ShipServ Pages Sales Counselors, based upon new sales of ShipServ Pages listings and Tradenet platform memberships, renewal and upgrade transactions of current clients’ ShipServ Pages listings and Tradenet platform memberships, and increased business with prospects and existing clients to meet budgeted sales revenue targets; To ensure delivery of high quality service to prospects and clients. To perform a variety of administrative tasks supporting the overall mission of quality performance and service. Directly reports to ShipServ Pages Telesales Team Manager.

Has lead and motivated the Americas Team in ranking first and second in terms of achieving team goals/targets in a steady and consistent level.
 Conducts product and operations training, coaching, mentoring, motivating, guiding, evaluating and assessing each member of the team to achieve their own personal goals which will highly contribute in achieving the whole team/department’s goal.
 To act as officer in charge of ShipServ Pages Telesales Americas Team on the floor even with the presence or absence of the Telesales Manager. Currently holding 9 sales consultants.
 To plan for the success of the sales process by guiding representative research of prospects and assessment of appropriate procedures for communication and proposals.
 In charge of accounts up for renewals. Makes outbound telesales call for both Renewal Accounts and New Accounts when able to contribute in achieving team target revenue.
 Monitors and assist team members with telephone calls and e-mail with all prospects and clients at every stage of the sales process.
 To gather and elicit detailed information of the sales order information from the clients to facilitate accurate and timely processing. To prepare the information of the clients and enter it accurately into the SalesForce tool, maintaining correct and complete records.

 To develop business contacts to enhance the company’s community image while maintaining its integrity throughout all dealings.

 Addresses all concerns of customers and ensures that every concern is satisfied to keep new and existing customers.
 In charge of verification of a prospecting sale, Quality Assurance and credit card payment of the accounts before considering it a valid sale.
 Oversees the operation of the Americas team and ensures that company policies and procedures are implemented and adhered.
 In charge of forecasting sales reports, call statistic/productivity reports, agent monitoring reports (KPI) and target ramp up forecasting reports to ensure accuracy and efficiency of each team member.
 Plans and conducts sales meetings to ensure that the team is updated on a daily/weekly basis of any changes in the department and gather solutions to aid in developing certain sales processes of the overall sales operation.
 To develop business contacts to enhance the company’s community image while maintaining its integrity throughout all dealings.
 To perform own and oversee the Reps’ effective follow-up via telephone calls and e-mail with all prospects and clients at every stage of the sales process.

A self motivated and a consistent performer responsible for contributing 29 percent of accumulated sales revenue for third quarter of 2007 for the Telesales department. Has delivered, met and exceeded the expectations of management through achievements, sales skills and performance that has contributed and benefited the company.

Main duty is to sell and market the core products of the company which is both advertising and marketing related tools which comes in the form of online advertisements pages listings, (Standard, Enhanced and Premium, Online Catalogues and web banners) and procurement/marketing software intended for the global maritime industry.

 Pioneer for the Telesales department and has been a consistent performer
 Performs actual callouts and send out marketing emails to conduct consultative selling to global shipping companies and tries to convert each call into an actual sale.
 Updates and record all call transaction with clients
 Monitors and uploads these transactions in SalesForce CRM.
 To plan for the success of sales process by conducting research of prospects and assessing appropriate procedures for communication and proposals.
 To make regular outbound telesales, telesales prospecting calls, and to send marketing materials to prospects and clients to achieve targeted revenue budget, while effectively presenting corporate information and features and benefits of products/services during customer contacts.
 Effectively follow-up via telephone calls and e-mail with all prospects and clients at every stage of the sales process.
 To gather and elicit detailed information of the sales order information from the clients to facilitate accurate and timely processing.
 To prepare the information of the clients and enter it accurately into the SalesForce CRM tool, maintaining correct and complete records.
 To ensure continuous growth of the company’s database.
 To develop business contacts to enhance the company’s community image while maintaining its integrity throughout all dealings.