Professional Summary
• 15+ years of solid business and sales management experience
• Proven track record increasing profits and improved customer service/satisfaction results
• Strong management, coaching and team building skills; particularly motivating others
•
Solutions-oriented style with the ability to balance both customer satisfaction and obtain profitable results
• Strong sales skills coupled with high customer satisfaction.
• Excellent fleet management sales experience
• Ability to deliver and implement effective sales training classes, methods and processes
• Detail-oriented with excellent research, analytical and in-depth Internet skills
• Reliable, motivated, professional demeanor and pleasant interpersonal skills
EDUCATION & OTHER:
Recipient of General Motors National Platinum Award for five consecutive years from 1992 through 1997
University of Phoenix – BA in Business Management
GPA: 3.8; Expected completion Dec.2008
PROFESSIONAL EXPERIENCE:
Current Employer, San Jose, Ca 2006 to Current
Regional Account Manager:
Instrumental in the branch business plans in profitable revenue generation through aerial rental and equipment sales
Managed many of the branch’s top clients and successfully increased market share in the region
Maintained customer loyalty through efficient and effective client management techniques. Successful at opening new accounts locally and nationally.
Willow Glen Frozen Yogurt Company, Willow Glen, CA 2005 to 2006
Consultant/Business Owner/ Manager:
Establishing processes and procedures for staff and management
Writing of a policy and procedure manual
Increased gross revenue 12% and decreased operating cost 11%
Peninsula Fleet Management Services, Palo Alto, CA 2003 to 2005
National Sales & Marketing Manager:
Created and facilitated sales, vendor and client management teams; researched national accounts and developed fleet analysis proposals; maintained national corporate accounts, such as, Agilent Technologies and CNF Transportation; developed processes to continually improve in-house customer service.
SCBMW, Santa Clara, CA 2000 to 2003
General Sales Manager: Managed 40 employees in the Sales and Finance Departments; training and motivating sales personnel; defining goals and creating action plans by creating teams to increase efficiency and profitability; developed an Internet Sales Department which increased revenue by 26%; increased overall gross profit by 40% and net profit by 50%+ for two consecutive years; collaborated with HR and resolved employees issues by forming an employee education and benefit team.
Corporate Motors, Hayward, CA 1997 to 2000
General Sales Manger: Increased net profit from $400,000 annually to $1.2 million 1998 and $1.4 million in 1999: managed offsite sales staff, internet staff, call center staff, retail sales and finance; developed and managed a business development center increasing revenue and customer satisfaction scores; Corporate trainer and coach for on site and offsite sales staff; implemented systems and process teams to manage inventory and expenses.
Anderson Dealership Group, Los Gatos, CA 1991 to 1997
General Sales Manager of two dealerships within the group, both increased profitability by 40% yearly for 5 consecutive years; sales trainer for entire dealership group; Successful Commercial Truck Center manager, by implementing, sales training and developing an outside sales division, we increased sales and climbed from 142 in the United States to number 2 in less than a calendar year.
• Proven track record increasing profits and improved customer service/satisfaction results
• Strong management, coaching and team building skills; particularly motivating others
•
Solutions-oriented style with the ability to balance both customer satisfaction and obtain profitable results
• Strong sales skills coupled with high customer satisfaction.
• Excellent fleet management sales experience
• Ability to deliver and implement effective sales training classes, methods and processes
• Detail-oriented with excellent research, analytical and in-depth Internet skills
• Reliable, motivated, professional demeanor and pleasant interpersonal skills
EDUCATION & OTHER:
Recipient of General Motors National Platinum Award for five consecutive years from 1992 through 1997
University of Phoenix – BA in Business Management
GPA: 3.8; Expected completion Dec.2008
PROFESSIONAL EXPERIENCE:
Current Employer, San Jose, Ca 2006 to Current
Regional Account Manager:
Instrumental in the branch business plans in profitable revenue generation through aerial rental and equipment sales
Managed many of the branch’s top clients and successfully increased market share in the region
Maintained customer loyalty through efficient and effective client management techniques. Successful at opening new accounts locally and nationally.
Willow Glen Frozen Yogurt Company, Willow Glen, CA 2005 to 2006
Consultant/Business Owner/ Manager:
Establishing processes and procedures for staff and management
Writing of a policy and procedure manual
Increased gross revenue 12% and decreased operating cost 11%
Peninsula Fleet Management Services, Palo Alto, CA 2003 to 2005
National Sales & Marketing Manager:
Created and facilitated sales, vendor and client management teams; researched national accounts and developed fleet analysis proposals; maintained national corporate accounts, such as, Agilent Technologies and CNF Transportation; developed processes to continually improve in-house customer service.
SCBMW, Santa Clara, CA 2000 to 2003
General Sales Manager: Managed 40 employees in the Sales and Finance Departments; training and motivating sales personnel; defining goals and creating action plans by creating teams to increase efficiency and profitability; developed an Internet Sales Department which increased revenue by 26%; increased overall gross profit by 40% and net profit by 50%+ for two consecutive years; collaborated with HR and resolved employees issues by forming an employee education and benefit team.
Corporate Motors, Hayward, CA 1997 to 2000
General Sales Manger: Increased net profit from $400,000 annually to $1.2 million 1998 and $1.4 million in 1999: managed offsite sales staff, internet staff, call center staff, retail sales and finance; developed and managed a business development center increasing revenue and customer satisfaction scores; Corporate trainer and coach for on site and offsite sales staff; implemented systems and process teams to manage inventory and expenses.
Anderson Dealership Group, Los Gatos, CA 1991 to 1997
General Sales Manager of two dealerships within the group, both increased profitability by 40% yearly for 5 consecutive years; sales trainer for entire dealership group; Successful Commercial Truck Center manager, by implementing, sales training and developing an outside sales division, we increased sales and climbed from 142 in the United States to number 2 in less than a calendar year.
