Chip Bell

Senior Partner, Chip Bell Group

Chip R. Bell is the founder of The Chip Bell Group and has offices in the Dallas and Atlanta areas. Chip’s newest book is Wired and Dangerous, co-authored by John Patterson. Chip’s consulting practice helps organizations build a culture that supports long-term customer loyalty. Prior to starting a consulting firm in the late 1970s, he was Vice President and Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and George Washington University. He was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne Division. Chip is the author or co-author of nineteen books including Take Their Breath Away: How Imaginative Service Creates Devoted Customers (with John Patterson), Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service (with John Patterson), Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic: The Art of Amazing Your Customers (with Ron Zemke), Customers As Partners: Building Relationships That Last, Managers As Mentors: Building Partnerships For Learning, Managing Knock Your Socks Off Service (with Ron Zemke), Dance Lessons: Six Steps to Great Partnerships in Business and Life (with Heather Shea), Knock Your Socks off Service Recovery (with Ron Zemke) and Beep-Beep: Competing in the Age of the Road Runner (with Oren Harari). His newest book (with John Patterson), Wired and Dangerous: How Customers Have Changed and What to Do About It will be in bookstores in May. Chip’s insights into customer loyalty and service leadership spans over 300 articles appearing in leading publications including: Quality Digest, Leader to Leader, Journal of Management Consulting, Journal of Quality and Participation, Leadership Excellence, Customer Service Management, Customer Relationship Management, Entrepreneur Magazine, CustomerThink, HR Magazine, Supervisory Management, Sales and Marketing Management, Advanced Management Journal and many others. He has appeared live on CNBC, CNN, ABC, Bloomberg TV, NPR, Voice of America, and Reuters and his work has been featured in the Wall Street Journal, Fortune, USA Today, Inc. Magazine and Business Week. Chip logs over 100,000 air miles a year working with organizations on creating innovative experiences for customers. Chip empowers organizations to develop a cult-like following which results in dramatic business growth even in challenging economic times. He has served as consultant and/or trainer to such major brands as Ritz-Carlton Hotels, USAA, Universal Orlando, Bank of America, GE, Nissan Infiniti, Microsoft, CVS/Pharmacy, Verizon, Allstate, Eli Lilly, Marriott, Harley-Davidson, Duke Energy, Sears, KPMG, Hertz, Cadillac, Lockheed-Martin and Victoria’s Secret.