Joseph O'Donnell

Technical Engineer & Instructor, Terrapin Technology Group

Extensive knowledge of information technology and customer relation principles. Proven ability to develop, implement and train technical plans for large corporate environments. Demonstrated effectiveness in team driven environments with diverse audiences, maintaining accurate documentation and advancing technical skill, as well as supporting call center and higher support level staff. Strong technical writing and program management experience coupled with excellent communication and project management skills. Self-motivator with high energy. Certified Microsoft Office Master Instructor and Microsoft Certified Trainer.