Alana Troupe-Baker 54 connections

-Functions as a document specialist or other operations worker.
-Responsible for effective implementation and management of IKON Service Excellence.
-Handles formal contact with the customer on a daily basis in IMS.
-Provides training on workflow and machine operations when necessary.
-Ensures payroll accuracy by overseeing and correcting all time clock punches.
-Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
-Ensures the quality of operations for shift by assisting in the achievement of goals.
-Meets quality and deadline standards by the effective use of job scheduling practices.
-Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
-Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and
communicating with sales department.
-Completes site reports and other paperwork as necessary.
-Responsible for managing P&L.

-maintain the HR File Imaging system
-make updates and changes to employee files as requested by field HR
-assist the operators when they have questions or issues with documents or the system
-maintain the entire document directory in the system, includes: adding, replacing and removing HR documents used company wide
-maintain the applicant tracking/recruiting system including updating new job descriptions, adding new menu options, adding or deactivating form letters, create offer letters, maintaining exception files, phone screens and adding candidate and application assessments
-assist recruiters, coordinators and hiring managers when they need help if they have an issue with the system or process
-communicate with the applicant tracking/recruiting IT team when there is a problem with the system and explain problem
-help diagnose system problems
-schedule meetings/interviews
-perform reference checks
-perform phone screens
-attend career fairs
-source candidates
-combine duplicate candidate profiles
-assist candidates in application process
-manage employee referral process
-maintain our Oracle HRMS system as a backup for my team
-maintain the job, organization and employee data
-analyze employee data
-perform employee data clean-up
-create user documentation/guides
-create and execute test plans
-generate reports

-maintain the HR File Imaging system
-make updates and changes to employee files as requested by field HR
-assist the operators when they have questions or issues with documents or the system
-maintain the entire document directory in the system

-maintain all data in the recruiting system including updating new jobs and job descriptions, deactivating old jobs, creating new custom fields, making certain fields required or removing that status and adding new Hiring Managers
-assist recruiters as needed

-processed and verified personal information for all emailed resumes from various job boards so that they could enter the system as well as employee referrals
-processed faxed resumes and referrals
-aided recruiters when they needed information or cer