Christopher Dancy
29 connections
Founder, ServiceSphere
Denver, CO
 |
 |
|||||
|
Christopher: loving talkimg asbout sm 1 day ago via Facebook
|
||||||
 |
 |
|||||
Me on the Web
 |
|
 |
|
 |
|
 |
|
|
|
|
|
|
|
|
|
|
|
|
Professional Summary
Chris Dancy a founder and Vice President of Sales and Marketing of ServiceSphere™, an organization dedicated to the full lifecycle of IT support. From businesses without a traditional IT department all the way to organizations looking to virtualize their support functions.
Previously Chris Dancy joined Touchpaper/Avocent as Vice President of Business Development in March 2007, advocating processed based approach to ITSM through people, process and tools.
Chris has over 20 years of experience in IT, and was responsible for enterprise presales support ITIL consulting, best practices support and North American speaking ITSM engagements.
Before joining Touchpaper/Avocent, Chris was the Director of Product Development Service Desk Technologies & Desktop Management Strategies at NetworkD.
In this role, Chris developed internal testing methodologies and managed iValue and iServiceDesk for HEAT roadmap.
iValue was one of the first technologies to bridge service desk and desktop management agnostically from any service desk software to LANDesk, Microsoft SMS and Novell Zen.
Previously at NetworkD, Chris was lead solution architect for HEAT Service Desk & the LANDesk Management Suite, advising customers on ITIL best practices and the integration between desktop and support desk to combine disparate IT practice silos.
Prior to NetworkD, Chris was a solution consultant for FrontRange. While there Chris installed over 150 customers around North America and Europe, from the State Department to Samsung Electronics.
Chris started his career as a service desk manager WebMD.
Chris has a Bachelor of Science degree in Accounting from Mount Saint Mary’s University and currently resides in Denver, Colorado with his family.
Previously Chris Dancy joined Touchpaper/Avocent as Vice President of Business Development in March 2007, advocating processed based approach to ITSM through people, process and tools.
Chris has over 20 years of experience in IT, and was responsible for enterprise presales support ITIL consulting, best practices support and North American speaking ITSM engagements.
Before joining Touchpaper/Avocent, Chris was the Director of Product Development Service Desk Technologies & Desktop Management Strategies at NetworkD.
In this role, Chris developed internal testing methodologies and managed iValue and iServiceDesk for HEAT roadmap.
iValue was one of the first technologies to bridge service desk and desktop management agnostically from any service desk software to LANDesk, Microsoft SMS and Novell Zen.
Previously at NetworkD, Chris was lead solution architect for HEAT Service Desk & the LANDesk Management Suite, advising customers on ITIL best practices and the integration between desktop and support desk to combine disparate IT practice silos.
Prior to NetworkD, Chris was a solution consultant for FrontRange. While there Chris installed over 150 customers around North America and Europe, from the State Department to Samsung Electronics.
Chris started his career as a service desk manager WebMD.
Chris has a Bachelor of Science degree in Accounting from Mount Saint Mary’s University and currently resides in Denver, Colorado with his family.
Contact Info
Email
(work)
(home)
Phone
720-936-9192 (work mobile)
(949) 232-6647 (home mobile)
303-459-4083 (work)
303-321-5089 (home)
Address
2613 Cherry St
Denver, CO 80207
USA (work)
Denver, CO 80207
USA (work)
2613 Cherry St
Denver, CO 80207 (home)
Denver, CO 80207 (home)
Work/Education
Work Experience
ServiceSphere
/ Founder, Managing Partner, VP Sales & Marketing
2008 -
Present
ServiceSphere was founded for organizations no matter where they are in their IT maturity life cycle to leverage best of breed services and tools from a truly global company that can guarantee service levels, 24x7x365 support, hosted solutions and world class skill sets at unprecedented savings.
ServiceSphere proactively delivers the highest standards of IT services ranging from entry-level helpdesk support including support for off-the-shelf shelf packages, to fully virtualized service offerings. Additionally, support for custom applications, consultancy and a wide range of IT functions completely virtualized. ServiceSphere will help you sustain your operational activity are business continuity while providing solutions that are globally cost effective.
ServiceSphere proactively delivers the highest standards of IT services ranging from entry-level helpdesk support including support for off-the-shelf shelf packages, to fully virtualized service offerings. Additionally, support for custom applications, consultancy and a wide range of IT functions completely virtualized. ServiceSphere will help you sustain your operational activity are business continuity while providing solutions that are globally cost effective.
Touchpaper
/ Vice President of Business Development
2007 -
2008
Recognized in High Achievers Club for driving dramatic improvement in market share at international service automation software manufacturer and provider of professional services, maximizing market presence through in-depth customer education and awareness, including enterprise sales support, global campaigns, and customer outreach.
* Reached target markets through product evangelism including speaking engagements, best-practice information sharing, whitepaper creation, and partnership with IT support teams.
* Set stage to allow LANDesk acquisition by championing translation path, first establishing market position and subsequently educating OEM channel teams on service software and ITIL concepts.
* Created vertical sales training for North American senior sales executives, and delivered channel training/assistance to LANDesk/Avocent partners.
* Created worldwide competitive information knowledgeshare.
* Reached target markets through product evangelism including speaking engagements, best-practice information sharing, whitepaper creation, and partnership with IT support teams.
* Set stage to allow LANDesk acquisition by championing translation path, first establishing market position and subsequently educating OEM channel teams on service software and ITIL concepts.
* Created vertical sales training for North American senior sales executives, and delivered channel training/assistance to LANDesk/Avocent partners.
* Created worldwide competitive information knowledgeshare.
NetworkD
/ Director of Product Development
2005 -
2007
Repeatedly promoted based on exceptional record of solutions marketing and sales support affecting profitability for Service Desk Technologies/Desktop Management Strategies products. Educated marketing team on value proposition, marketing collateral, trade shows, beta testing, and testimonials.
* Retained ITIL-focused customers, creating iServiceDesk for HEAT representing industry's first out-of-the-box, best-practice add-on to FrontRange Solutions' HEAT product.
* Managed nearshore development with NetworkD Miratech in the Ukraine.
* Utilized competitive intelligence to assess demand; created specifications and marketing collateral.
* Retained ITIL-focused customers, creating iServiceDesk for HEAT representing industry's first out-of-the-box, best-practice add-on to FrontRange Solutions' HEAT product.
* Managed nearshore development with NetworkD Miratech in the Ukraine.
* Utilized competitive intelligence to assess demand; created specifications and marketing collateral.
NetworkD
/ Lead Solution Architect
2002 -
2005
Served as HEAT Service Desk and LANDesk leader chartered with ITIL best-practice education to clients. Conducted seminars, managed installations, and trained users in support/help desk solutions and LANDesk. Contributed sales engineering, project management, and solution consulting. Managed RFP/RFI process.
* Grew Service Desk Software practice, expanding team to 10+ members from two and demonstrating combined value proposition for desktop management and service desk software products.
* Grew Service Desk Software practice, expanding team to 10+ members from two and demonstrating combined value proposition for desktop management and service desk software products.
FrontRange Solutions
/ Senior Service Desk Consultant
1999 -
2002
Led technical concept development, bringing unique ability to transform HEAT product into platform for business alignment. Furthered product line success as evangelist/trainer to 1,000 users, with 90%+ travel.
* Gained "Kung Fu" reputation for ability to bring concepts to fruition; expanded vision and drove execution with analysis of support center business practices to enhance efficiency.
Customize help desk and knowledgebase software. Analyze business practices of support center organizations and recommend best practice procedures to improve efficiency. Installed and configured web based solutions for call centers. Procedural and technical writing. 75% Travel. Product and project management. Extensive client training on product usage and best practices. Instructing classes on supporting end users and working with helpdesk systems. Supporting clients issues, trouble shooting network connectivity, network mail systems issues.
* Completed 150 global Service Desk engagements.
* Taught over 1000 students HEAT Service Desk Administration over three years.
* Exceeded my travel by 90% for two years.
* Gained "Kung Fu" reputation for ability to bring concepts to fruition; expanded vision and drove execution with analysis of support center business practices to enhance efficiency.
Customize help desk and knowledgebase software. Analyze business practices of support center organizations and recommend best practice procedures to improve efficiency. Installed and configured web based solutions for call centers. Procedural and technical writing. 75% Travel. Product and project management. Extensive client training on product usage and best practices. Instructing classes on supporting end users and working with helpdesk systems. Supporting clients issues, trouble shooting network connectivity, network mail systems issues.
* Completed 150 global Service Desk engagements.
* Taught over 1000 students HEAT Service Desk Administration over three years.
* Exceeded my travel by 90% for two years.
WebMD
/ TECHNICAL SERVICES MANAGER
1995 -
1999
Supervised 15 hardware/networking technicians in three states for over 200 Medical practices and hospitals. Installation and configuration of SCO UNIX, Windows NT 4.0 and 2000 Servers WAN and LAN networks. Disaster recovery and technology review for best practices. Reviews for technicians and related management duties. Project Management for new installs, coordinating different departments. Technical writing for new software applications. Client training on software usages and best practices.
* Deployed Windows 2000 to Organization
* Deployed first MS Exchange Server in 1996 to Organization.
* Deployed Windows 2000 to Organization
* Deployed first MS Exchange Server in 1996 to Organization.
Education
BS Accounting, Accounting, 1991
View All
Public stream
Christopher Dancy RT @JeffintheFM: When I am long gone from this world my only hope is that people remember the good about me moreso than my transgression. 6 hours ago via Twitter
Christopher Dancy Dear #LinkedIn, I have an upgrade request for your system. http://twitpic.com/19e4tn #SocialMedia #ITSM
13 hours ago via Twitter
Christopher Dancy @adebenedet Ok, you got my attention #SocialMedia #ITSM 13 hours ago via Twitter
Christopher Dancy @CyberJMC66 YOU EARNED YOUR NO FUD BUTTON #HDI2010 13 hours ago via Twitter
Christopher Dancy RT @mattberan: Still waiting for the day when I see a vendor attend the same content their customers are at #hdi2010 14 hours ago via Twitter
Christopher Dancy RT @royatkinson: RT @BrewCityScott: Congrats to to the Brew City HDI chapter for winning Platinum status at #HDI2010 ! 14 hours ago via Twitter
Christopher M. Dancy's connections
|
Scott Brye Costa Mesa, Ca |
|
Avi Gur Carlsbad, CA |
|
Jonathan Lichtman IMS Manager, NetworkD Kyiv, Ukraine |
