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Manager, Major Incident & Problem..., Sensis
Melbourne, Australia

Professional Summary

Experienced in performing roles in Service Delivery, Problem, Incident, and Change & Configuration Management. Currently specialising in developing & defining Service Management Framework process sets and tools. My goal is to build and lead successful teams in achieving service excellence in delivery through 'best Practice' defined process sets.

Contact Info

Email
(work)
Phone
61 439 327 653 (work mobile)
61 3 8653 4642 (work)
Website
http://www.linkedin.com/in/craiglindley (work)
Address
Level 5,
360 Elizabeth Street,
Melbourne, Victoria, 3000
Australia (work)

Work/Education

Work Experience

Sensis Pty Ltd / Manager - Service Management Office
June 2010 - Present
Sensis Pty Ltd / Manager, Major Incident & Problem Management
January 2009 - June 2010
CenITex / Process Improvement Lead
2008 - 2009
Shared Services Centre / Process Improvement Lead
2006 - 2008
Department of Infrastructure / Change & Configuration Manager
2003 - 2006
EDS Australia / Service Delivery Manager
2000 - 2003
EDS Australia / Fields Service Team Lead
1998 - 2000
EDS Australia / Field Support Technician
1997 - 1998
Memory Loss / Director
1993 - 1997
PROTECH / Network Service Technician
1990 - 1993
State Bank of Victoria / Application Developer
1988 - 1990
State Bank of Victoria / PC Training Officer
1986 - 1988
State Bank of Victoria / Network 0perator
1986 - 1986

Education

Caufield Institute of Technology
Electronic Data Processing, 1986
Moorabbin College of TAFE
Business Studies (TOP), 1984
Bentleigh High School
1983
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Craig Lindley posted updated profile information Jun 16, 2009

New work addressLevel 5,
360 Elizabeth Street,
Melbourne, Victoria, 3000...
New work emailCraig.Lindley@sensis.com.au
New work cell61 439 327 653
New work phone61 3 8653 4642

Craig Lindley You know, you haven't stopped talking since I came here? You must have been vaccinated with a phonograph needle. Jun 14, 2009 via Facebook

Craig Lindley Working on aligning a SMF tool with the defined SMF Process Set Aug 12, 2008