Craig Pfister
32 connections
Training Resources Manager, US Air Force Reserve / 80th Aerial Port...
Alpharetta, Georgia
Professional Summary
I am currently the Training Resources Manager for the 80th Aerial Port Squadron at Dobbins ARB located in Atlanta, Georgia. I am directly responsible for the squadrons information management activities for over 200 people. I also manage a staff of 7 people which provides technical administrative support for the management, preparation, and monitoring of personnel matters to include promotions, training, awards and decorations, officer performance reports (OPRs), enlisted performance reports (EPRs), waivers, orders, etc.
I have a 15 year proven track record of designing, implementing and restructuring staff training programs while significantly reducing the cost to deliver & implement the training program. I have continually raised the bar on the quality of training at each organization I have been apart of. I have managed and developed a staff of highly dedicated trainers/instructors to execute the requirments of the training plan. I am a analytical, innovative, problem solver who enjoys developing new organizational methodologies and improving the current training system solutions. And have extensive experience in developing training programs at Hotels, Clubs, U.S. Air Force Squadrons, and Government Non-Proit agencies to meet there specific needs.
I bring a unique perspective on training and customer service gained by having a first hand experience and understanding of how to lead and manage a large group of international staff from many nations, all brought together with a shared vision to deliver 5-Diamond customer service. I have specialized in the start up of new hotels and the day to day running of the resort and business hotel operations, managing all guest service aspects. My direct involvement with recruitment and training has kept standards high and turnover low in a highly volital tourism markets.
During my time in the hotel business and Air Force I received awards and recognition for developing creative solutions to a wide range of technical customer service and training problems.
Specialties:
- Conducting And Evaluating OJT Training
- Personnel Recruitment And Development
- Developing Daily, Monthly, Annual Training Schedules
- Developing Training Materials For Traditional Courses
- Evaluating Workcenter Training Requirements
- Functioning as a member of cross-functional teams
- Integrating New Courses Into The Training Pipeline
I have a 15 year proven track record of designing, implementing and restructuring staff training programs while significantly reducing the cost to deliver & implement the training program. I have continually raised the bar on the quality of training at each organization I have been apart of. I have managed and developed a staff of highly dedicated trainers/instructors to execute the requirments of the training plan. I am a analytical, innovative, problem solver who enjoys developing new organizational methodologies and improving the current training system solutions. And have extensive experience in developing training programs at Hotels, Clubs, U.S. Air Force Squadrons, and Government Non-Proit agencies to meet there specific needs.
I bring a unique perspective on training and customer service gained by having a first hand experience and understanding of how to lead and manage a large group of international staff from many nations, all brought together with a shared vision to deliver 5-Diamond customer service. I have specialized in the start up of new hotels and the day to day running of the resort and business hotel operations, managing all guest service aspects. My direct involvement with recruitment and training has kept standards high and turnover low in a highly volital tourism markets.
During my time in the hotel business and Air Force I received awards and recognition for developing creative solutions to a wide range of technical customer service and training problems.
Specialties:
- Conducting And Evaluating OJT Training
- Personnel Recruitment And Development
- Developing Daily, Monthly, Annual Training Schedules
- Developing Training Materials For Traditional Courses
- Evaluating Workcenter Training Requirements
- Functioning as a member of cross-functional teams
- Integrating New Courses Into The Training Pipeline
Contact Info
Email
(work)
(home)
Phone
770-815-8121 (work mobile)
770-815-8121 (home mobile)
678-655-5064 (work)
Website
Address
Dobbins ARB (Marietta), Georgia (work)
Alpharetta, Georgia 30004 (home)
Work/Education
Work Experience
US Air Force Reserve / 80th Aerial Port Squadron
/ Training Resources Manager
2008 -
Present
Manages every information process, executive and training services for the 80th Aerial Port Squadrons 200-person staff with a $190K budget, supporting nine work centers and 15 programs. As lead systems administrator, provides immediate end-user support and serves as the primary interface between users and the base network help desk. Plans and organizes all unit work group administration activities. Ensures accountability of software/hardware through the Information Processing Management System (IPMS). As documentation manager, maintains e-publications library, e-filing system. Responsible for the acquisition, security and upgrade of hardware and software. Conducts hardware and software setup, installation, troubleshooting and maintains over 50 computer systems and e-mail accounts. Performs bulk-loading, updates and recovery of database files for resident application programs. Develops, creates and enforces administrative and personnel policies & procedures.
US Air Force Reserve / Transportation Proficiency Center
/ Instructor, Distance Learning
2007 -
2007
Facilitates students through assigned blocks of distance learning instruction at basic and advanced levels. Developed training materials for procedures and schedules in accordance with current instructional techniques. Responsible for operating the Globecaster broadcast studio equipment. Received distance learning satellite requirements directly from authorized organizations. Coordinated schedules and confirmed reservations with training site ATN coordinators.
Achievements:
- Project Manager for the Air Transportation Operations Leaders Course.
- Prepared and delivered the Aerial Port Unit Training Manager Broadcast once a month for broadcast throughout AFRC to include an informational course on the country of Afghanistan.
- Editor of Monthly Distance Learning Newsletter that was e-mailed to 51 organziations and over 200 key AFRC people.
- Developed TPC's first Knowledge Now Community of Practice webpage focusing on Aerial Port Distance Learning
Achievements:
- Project Manager for the Air Transportation Operations Leaders Course.
- Prepared and delivered the Aerial Port Unit Training Manager Broadcast once a month for broadcast throughout AFRC to include an informational course on the country of Afghanistan.
- Editor of Monthly Distance Learning Newsletter that was e-mailed to 51 organziations and over 200 key AFRC people.
- Developed TPC's first Knowledge Now Community of Practice webpage focusing on Aerial Port Distance Learning
US Air Force Reserve / 80th Aerial Port Squadron
/ Education & Training Manager
2005 -
2007
Administers Education and Training (E&T) programs. Compares individual knowledge and skills with job standards and identifies E&T requirments. develops objectives to meet Air Force academic, vocational and technical standards. Advises on E&T materials and services. Conducts workcenter visits and organizes programs to develop and conduct job site training. Advises on unit and individual E&T progress. Prepares and maintains records, files and materials. Requests course quotas, monitors formal E&T process, and maintains measurement tolls, qualification training programs and the extension course program. Maintains E&T data and provides statiscal reports on programs and operations. Forecasts E&T requirments. Participates in utilization and training workshops and training planning teams. Oversees and advises on ATSEV program requirments and responsibilities.
Achievements:
- Selected as 94th Air Wing Senior Non-Commissioned Officer of the 3rd Quarter in 2005.
Achievements:
- Selected as 94th Air Wing Senior Non-Commissioned Officer of the 3rd Quarter in 2005.
Tualatin Hills Park & Recreation District
/ Events Program Manager
1998 -
2003
Responsible for the coordinating and supervision of business meetings, weddings ceremony & receptions, corporate retreats, memorial services and special events throughout the year. Supervise 8 employees in the events preparation, outdoor maintenance and catering departments. Evaluated program/event histories, budget considerations, contractual provisions, and planning committee recommendations to determine requirements as to space, facilities, technology, equipment, lodging, catering, and on-site management. Organizes and assesses event information, and develops and prepares recommendations for management and future booking dates. Developed and prepared special management studies, surveys, statistics, and a variety of other reports. Designed various marketing materials, to include brochures and flyers, for meetings and conferences.
Achievements:
-Coordinated and Supervised over 36 weddings, business networking and special events at the Jenkins Estate within a three year period.
Achievements:
-Coordinated and Supervised over 36 weddings, business networking and special events at the Jenkins Estate within a three year period.
Embassy Suites Portland Downtown Hotel
/ Guest Services Manager (Start Up)
1997 -
1998
Directed the opening phase of the Guest Services department of the 260-room Historic Downtown Full-Service Hotel Property. Responsible for ensuring the operation of a highly trained & motivated staff of 32 employees in the Front Desk, Housekeeping, Communications, Reservations, Bell Services, Valet, Prevention Department and Concierge departments. Planned and developed training procedures for individual, classroom and on-the-job needs as well as testing and evaluation procedures to analyze training effectiveness. Hired & trained a 32-person guest services staff in 8 weeks. Produced a 200 page Customer Service Training Manual for the 6-week training course. Developed the Rooms Division long range forecast and implemented the annual budget. Prepared monthly forecasts, period end reports for the Rooms Division. Conducted a Guest Services meeting and attended various management and marketing staff meetings.Ensured the consistent adherence to the hotels high quality standards and policies.
US Air Force Reserve / 83rd Aerial Port Squadron
/ Education & Training Manager
1996 -
1997
Administers Education and Training (E&T) programs. Compares individual knowledge and skills with job standards and identifies E&T requirments. develops objectives to meet Air Force academic, vocational and technical standards. Advises on E&T materials and services. Conducts workcenter visits and organizes programs to develop and conduct job site training. Advises on unit and individual E&T progress. Prepares and maintains records, files and materials. Requests course quotas, monitors formal E&T process, and maintains measurement tolls, qualification training programs and the extension course program. Maintains E&T data and provides statiscal reports on programs and operations. Forecasts E&T requirments. Participates in utilization and training workshops and training planning teams. Oversees and advises on ATSEV program requirments and responsibilities.
Achievements:
-939th Air Refueling Wing Staff Assistance Visit (SAV) showed a 70% reduction in training record errors in one year.
Achievements:
-939th Air Refueling Wing Staff Assistance Visit (SAV) showed a 70% reduction in training record errors in one year.
Education
Masters of Arts Degree in Business Management, Human Resource Management, 2009
Bachelors Degree, Hotel, Resturant and Tourism Administration, 2002
Associates Degree, Supervisory and Management Development, 2001
Associates in Applied Science, Education & Training Management, Transportation, Information Management, 2001
View All
Public stream
Craig Pfister updated his profile May 24, 2009
| New about me | I am currently the Training Resources Manager for the 80th A... |
Craig Pfister is enjoying his new daughter, Luciana Marie Pfister, who was born on 20 May at 10:52am May 24, 2009
Craig Pfister is getting ready for my new daughter, Luciana Marie, to arrive this week! May 15, 2009
Craig Pfister is preparing his monthly newsletter to go out next week! Apr 21, 2009
Craig Pfister is mid way through his Masters degree in Human Resource Management Jan 22, 2009
Craig Pfister's connections
|
Ralph J. Celento III San Antonio, TX |
|
Doc Thomas Expositor of the Word of God, Dixie... St George, UT |
|
Joshua Jones President & CEO, TUPOS, LLC Norcross, GA |
|
Dr. Michael E. Parker, Ph.D, JD... Alpharetta, Ga |
|
Roger Ford Pikeville, KY |