Cynthia Howell 75 connections

Recruited to assist in developing an independent start-up business-consulting firm. Assisted clients in overall productivity improvement using a successfully established Model for Effective Management. Key contracts with Taeryuk Rubber Company in South Korea, Fechheimer Uniform Company in Atlanta and Marathon Brake headquartered in Bogotá, Columbia. Assisted clients in overall productivity improvement using A Model for Effective Management Behavior.

• Maximized managerial and leadership
effectiveness
• Create expanded empowerment,
professionalism and effectiveness
• Provided specific feedback using validated
assessment instruments
• Further developed our client organization’s
understanding and use of goal setting and key
performance indicators in daily operations
• Created significant improvement in both
individual and team problem solving, decision
making and leadership skills
• Built a leadership culture that will assure
superior organizational performance for the
long term.
www.leadershipmanagementgroup.com

Systems & Quality Specialist; infoLink / CSSC, Akron, OH 2000 – 2001
•Direct the coaching, monitoring and training of the best practice techniques to obtain the maximum customer service-rating goal of 5.
•Enhanced cost-to-serve and control expenses.
•Oversaw crucial calibration meetings while updating the "nuance list" and coaching forms.
•Designed, created and analyzed statistical studies for realistic productivity targets.
•Continued to improve The Management and Information Tool (PMI) to include core brands, custom brands, associate brands, as well as corporate brands.
•Saved a documented $7.5 million weekly during 3-
month trial period in inventory and productivity losses
o Identified gaps in the supply chain,
product management and SAP.
o Developed a cross-functional
interdepartmental
automated database/process to
manage the company’s
vast array of products during trial
period.
o Received approval to implement
company-wide.
•Responsible for the creation of approximately 150 new SOP's.

Customer Account Manager, Akron, OH 1995 – 2000
•Oversaw soliciting, orders processing and
telemarketing of sales programs to grow company
market share.
•Achieved best in class sales and service support to internal and external customers through continuous improvements in technology.

Master Multi-Site Store Manager / District Manager, Redford, MI 1988 – 1995
•Supervised operation of an eight bay Goodyear
company-owned retail outlet while acting as District Manager, overseeing 5 other retail facilities.
•Ranked in Top 50 of 3000 locations nationwide during 8- year tenure.
•Realized a 40% increase in sales and profits, in excess of $1 million in the first year.

Retail Sales Manager, Retail / Commercial Facility, Pontiac, MI 1986 – 1988
• Turnaround Specialist – specifically chosen to
reverse center’s 10-year loss history.
• Reversed a $23 K loss position in August 1986 to
an $8 K year-end profit.
• Effectively directed all aspects of the store's
operation, including the management and
scheduling of store personnel, with 24/7
Commercial and Farm Tire Roadside assistance,
maintenance of records and filing, as well as the
daily preparation of sales and accounting
reports.
• Additional duties included the efficient handling
of retail tire and service customers.
• Managed commercial, wholesale, government
and national account customers.

Inside Sales Manager, Livonia, MI 1984 – 1986
•Hired to assist in tire and service sales and satisfaction.
•Responsible for training new associates in sales
techniques, closing the sale, add on sales and
customer retention.
• Oversaw merchandising, billing and inventory
management.