Patrick Melis 54 connections

IT Service Manager, ASSET

Milan, Italy

	patrickmelis.net
	patrickone.net/my-…

Professional Summary

Summary:

IT Service Manager with years of international experience in managed operations / infrastructure services covering contract management, project- and transition management, daily operations, service delivery and support team leadership in Italy for international customers such as Lucent Technologies, DSM, AMI and Rhodia.

Project leader for various local and international projects with the above mentioned companies as well as for other multi-nationals such as for example Philips, Lonza, Tetrapak and IRI.

Specialties:

ITIL process based service delivery and program management for international and centralized services for multi-platform mainframe and desktop environments including 1st and 2nd line help desk and proximity / on-site support coordination.

For more information:

You can find my detailed resumé at http://patrickone.net/my-resume.html

Work/Education

Work Experience

Asset / IT Service Manager

2010 - Present

Engineering it / Engineering Ingegneria Informatica / IT Service Manager

2008 - 2009

Oct 2004-Jan 2009: Country Service Delivery Manager for customer Rhodia in Italy.
Jun 2004-Jan 2009: Country Service Delivery Manager for customer AMI Agrolinz Melamine International in Italy.

Atos Origin Italia / IT Service Manager

2000 - 2008

Oct 2004-Jan 2009: Country Service Delivery Manager for customer Rhodia in Italy.
Jun 2004-Jan 2009: Country Service Delivery Manager for customer AMI Agrolinz Melamine International in Italy.
Oct 2002-Mar 2006: Country Service Delivery Manager for customer DSM in Italy.
Oct 2002-Dec 2004: Client Service Manager for the Desktop Services delivery unit.
Jun 2001-Oct 2002: Field Support Service & Operations Manager for the Desktop Services delivery unit.
Jul 2000-Oct 2002: Country Service Delivery Manager for customer Lucent Technologies in Italy.

Origin Italia / Quality Assurance Delegate

1999 - 2000

Sep 1999-Jun 2000: Quality Assurance Delegate for Origin Managed Services department, dedicated to the implementation of the ITIL-based Origin Service Delivery Model.

Origin Nederland / Shift Manager Operations

1996 - 1999

Jan 1999-Sep 1999: Project Manager dedicated to the Y2K Time Travel Testing project for the mainframe platform ("millennium bug").
Jan 1993-Dec 1998: Team Manager at the Origin Data Centre in Eindhoven.

Philips Communication Processing Services Benelux / Shift Manager Operations

1990 - 1996

Jan 1993-Dec 1998: Team Manager at the Philips Data Centre in Eindhoven.
Oct 1990-Dec 1992: Control Centre Employee at the Philips Data Centre.