Rob Findlay 44 connections

Don't plan, prototype.

I beginning to get a little tired of them. They're queueing up in front of me, looking straight at me as I try to avoid their gaze. They constantly grumble at me to pay them attention, to listen to them mindlessly moan on and on about pointless detail.The business requirement documents are always... more »

What it means to be 'online'

Close your eyes for a second. And think back. Back around 10 years ago, and where the web and the internet was at. You remember it don't you? It was early 2000, a new decade, indeed millenium had dawned and the Y2K bug had just bitten.What a non event that turned out to be. Remember what was... more »

A good approach to a CX team setup

No doubt there are many ways that will work better for your business than others when setting up a Customer Experience model or team, but I'd like to share with you my approach on how a Customer Experience team can produce effective work and results. I believe this model covers most of the... more »

Quick guide to Social Media

1. Don't be boring more »

My Innovation Decision Tree

When you're creating something truly innovative, thats not just some fun mashup or app idea, that truly creates some business and industry impact, can you allocate to one of 3 in each of the 3 lines in the below? more »

How is your bank positioned for 2010?

Happy new year to you all - there is certainly a positive feeling about 2010 that means we'll all be busy throughout the year.The industry seems both well placed and at the same time under threat - slow moving large organisations must learn to be nimble, and quick to respond in the face of drastic... more »