Shamun Mahmud

Supports sales efforts through solution architecture definition of Red Light and Photo Radar RFPs.

• Primarily focused on front-end Comms (ie. Data flow from traffic cameras to data-center). Built subject matter expert relationships with sales team, services teams, and Lines of Business (LOBs).
• Assisting capture efforts, leveraging RFP repository; responding to world-wide solicitations, writing proposals and SOWs; establishing solid business relationships with customers and technology partners. Solicitation locations include: State of Washington; Montgomery Co, MD; City of Las Vegas; Reno, NV; City of Miami Beach, and Orange Co, CA.
• Performs network analysis and troubleshooting. Coordinates architectural reviews and implementation plans - processes leading to client satisfaction and improved business capture ratio.
• Product-sets include: Gatso, Sensys, and, Lasercraft cameras; VMware (vSphere v4); hp Blade servers; EMC Symmetrix; Cisco CRS routers and Corning Fibers (Patch panels, eNet handoffs); and Solarwinds Orion NPM (WAN Architecture and Optimization).

* Preparing and submitting proposals for IT products, IT project services, and IT management consulting services
* Identifying new leads and making sales presentation to prospective clients
* Developing and maintaining client relationships
* Providing consultation to customers regarding the purchase of products and services
* Providing pre and post sales support to clients
* Working with fulfillment and operational groups to ensure customer transactions are processed accurately and efficiently

Sold data center IT Infrastructure solutions to various Federal Agencies.

• Leading capture efforts, leveraging OSDBUs, responding to Federal solicitations, writing proposals and SOWs, establishing solid business relationships with customers and technology partners.
• Leverage Small Business Liaisons, as well as COTRs.
• Selling VMware (v4); hp Blade servers; EMC Symmetrix; Cisco switches and MS “Back Office” (SQL, Server 2008, SBS 2008) and Expand Networks (WAN Optimization).

Sold voice and data services to small-to-mid-sized businesses.

• Initiated contact with several Federal Systems Integrations firms that provided client referrals.
• Project Managed new account implementations and worked with Customer Service and Operations to ensure customer satisfaction.
• Effectively aligned IT with various clients' Lines of Business.
• Ranked “Top Five” quarterly performer in 2009.
• Customer focused primarily on Not-for-profits and Associations in the Washington, DC area.
• Product sets included: Cisco 79xx phones, MPLS and SIP trunks, Polycom conferencing systems.

Architected and supported back-end IT Infrastructure for commercial mortgage brokerage.

• Planned, scheduled, and coordinated software upgrades, and installation of CRM-related software.
• Organized test teams, developed implementation schedules, and managed implementation efforts.
• Developed documentation and training for end users, processes led to new “break-even” analysis procedure. Procedures implemented saved $100 per month per user.
• Oversaw the VoIP/SIP implementation effort. VoIP cutover saved $200 dollars per month.
• Drove cutover process for CRM. Migrated customer database from ACT!v6 to Microsoft BCM.
• Applications supported: Calyx Point (LOS), Crystal Reports, Microsoft Small Business Server 2003, SUSE LAMP stack (LINUXv9, Apache, mySQL, PHP), Sage ACT!v6, Microsoft BCM.
• Provided national support to approximately 800 branches, with 10 to 20 users per branch.
• Developed a strong understanding of Enterprise Architecture and Business IT Management.

Aligned IT Architecture with business requirements for start-up financial company.

• As a Project Leader, provided work direction and training to departmental employees.
• Guided successful implementation of business IT strategy. Greatly improved vendor relations.
• Initiated weekly email newsletter campaign, and daily blog entries for enhanced viral marketing.
• Gained deep understanding of Marketing Campaigns while automating Accounting functions.

Sold HP Open-View software and deployment services to Federal Agencies.

• Generated interest in Systems and Network Management, as well as ITIL, for this start-up.
• Ensured technology initiatives integrated and aligned with clients' organizational infrastructure.
• Built up B2B marketing tool-kit by created buyer awareness regarding Midlantech's value-add.
• Improved my Systems Management skills with heavy exposure to Federal HP-Openview installs.

Supported sales efforts through solution architecture definition and sales strategy planning.

• Helped 2 sales districts achieve annual quotas in the commercial mid-market, major accounts, and Federal markets.
• Focused on HP-9000 (PA-RISC servers), XP Storage (OEMed from HDS), DLT Tape Library and HP Openview solutions.
• Architected large customer wins at CapitalOne, Circuit City, and Car Max.
• Assumed technical leadership role with aligned sales teams.
• Recognized client business IT needs, interpreted them, and produced solution proposals.
• Supported Channel Sales function by providing presentations to partners and user groups.
• Architected solutions that delivered excellent results for the client's line of businesses.
• Built subject matter expert relationships with sales teams, services team, and clients.
• Continuously improved UNIX knowledge with in-depth exposure to HP-UX systems.

Provided presales technical support for Federal Sales team and performed post-sales implementations.
• Formulated a marketing strategy with Amdahl Federal's Channel Sales Team Leader.
• Documented Year 2000 compliance migration procedure which guided the Y2K transition.
• Presented to Systems Integrations firms that provide contract vehicles for Amdahl Products.
• Assisted with evaluation of new products, helped lead the launch of the www.rca.com website.
• Performed risk analysis after inventory stage of Y2K assessment for client personnel.
• Exposed and reduced critical business continuity risks.
• Documented Sun UE10K setup procedure which saved over 1800 man-hours.
• Worked closely with internal IT security team to ensure safety of confidential company data.