Susan Kleiman 97 connections

Contractual and financial administration of, and invoice management for, approximately forty 3rd party Vendors representing millions of dollars in monthly receivables, with special focus on the primary outsourcer delivering a range of services, including acquisitions & enrollments, billing & remittance, Customer service, collections, and transaction management for all Direct Energy Customers in the state of Texas.

Processed low interest SBA loans for victims of declared disasters including hurricanes Katrina, Rita & Wilma.

Actively participated in negotiation/implementation of an overall performance benchmarking & management system as well as a comprehensive Service Level Agreement (SLA) methodology for a multi-billion dollar outsourcing contract with AA’s largest outsourcer. Managed performance & reporting against SLAs, oversaw the dispute resolution process and administered the financial ramifications of all performance related Service Credits.

Actively participated in the negotiation and implementation of an overall performance benchmarking and management system as well as a comprehensive SLA methodology for the initial outsourcing contract between American Airlines and STIN (SABRE Travel Information Network), renamed Sabre Holdings subsequent to AA’s spin-off of this wholly owned IT subsidiary.

Responsible for global expansion and strategic initiatives for STIN’s largest multi-national and global travel agencies and corporate accounts.

Start-up team member for a Sabre joint venture with QANTAS, providing skills transfer in the areas of training, sales, marketing, advertising, sales promotion and collateral, contract development, ROI modeling, operations, and leisure marketing. Subsequently participated in jt. venture negotiations with Japan Airlines and Air New Zealand for distribution rights in the Asia Pacific rim for Sabre's Computer Reservation System (CRS) with primary responsibility for parallel negotiations with Thomas Cook Travel, Ltd. in New Zealand.

Left a position as an American Airlines airport agent to become a SABRE Specialist supporting travel agency use of this computer reservation system. Subsequently sold SABRE to travel agencies, receiving an award for top sales and promotion to Central Division Sales Manager.