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Professional Summary
Experienced senior executive, both at a strategic and operational level, with strong track record in developing, driving and managing business improvement and development, change management and turn-around.
Extensive experience within operations: Customer Service, business development & improvement, logistics & procurement, product management & development, sales and cross-functional business improvement.
Strong strategic management experience in developing strategic directions: vision, mission, strategy, values and objectives.
By constantly challengeing the way things are done combined with the organizational refocusing programs has been the key factors in obtaining the results:
► Significant financial improvement
► Increasing customer base
► Increasing service-level - customer service
► Increasing customer and employee satisfaction.
International experience from management positions in Denmark, Germany and Switzerland.
Fluent in Danish, German and English
Specialties:
Business Development, Business Improvement, Business Performance Management, Business Process Reengineering, Business Transformation, Change Management, Continuous Improvement, Cultural Management, Customer Service, Integrationsmanagement, Lean Management, Logistics and Procurement, Operational Improvement, Operations management, Organizational Development, Performance Improvement, Performance Management, Programme Management, Purchasing, Restructuring, Service Management, Turnaround
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Online Curriculum Vitae, Achievements, Articles, Experience, Press and Recommendations for Torben Rick
► http://www.torbenrick.eu
Torben Rick's personal blog about Business Improvement, Change Management and Performance Improvement
► http://www.torbenrick.eu/blog/
Contact information:
► http://www.torbenrick.tel
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Extensive experience within operations: Customer Service, business development & improvement, logistics & procurement, product management & development, sales and cross-functional business improvement.
Strong strategic management experience in developing strategic directions: vision, mission, strategy, values and objectives.
By constantly challengeing the way things are done combined with the organizational refocusing programs has been the key factors in obtaining the results:
► Significant financial improvement
► Increasing customer base
► Increasing service-level - customer service
► Increasing customer and employee satisfaction.
International experience from management positions in Denmark, Germany and Switzerland.
Fluent in Danish, German and English
Specialties:
Business Development, Business Improvement, Business Performance Management, Business Process Reengineering, Business Transformation, Change Management, Continuous Improvement, Cultural Management, Customer Service, Integrationsmanagement, Lean Management, Logistics and Procurement, Operational Improvement, Operations management, Organizational Development, Performance Improvement, Performance Management, Programme Management, Purchasing, Restructuring, Service Management, Turnaround
------------------------------------------------------------------------------------------------------------------------------
Online Curriculum Vitae, Achievements, Articles, Experience, Press and Recommendations for Torben Rick
► http:/
Torben Rick's personal blog about Business Improvement, Change Management and Performance Improvement
► http:/
Contact information:
► http:/
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Work/Education
Work Experience
Verdo Energy A/S (DK)
/ Division Director & Group Business Development Executive
2009 -
Present
Division Director responsible for the fiber company Verdo Tele A/S and member of the Executive Management Board of Verdo Energy A/S.
Group Business Development Executive: Group business development and strategy, mergers and acquisitions, business & financial improvement, cross-functional business improvement.
Group Business Development Executive: Group business development and strategy, mergers and acquisitions, business & financial improvement, cross-functional business improvement.
Meliorate Solution (DE)
/ Independent Executive Interim Manager
2008 -
2009
Interim Business Development Advisor Energi Randers - Denmark (Energy industry ). Hired by the CEO to evaluate and improve a major strategic project.
Interim Business Development Advisor Vopium - Germany (Mobile VOIP). Hired by the board to develop “routes to market” in Germany.
Interim Business Development & Financial Improvement Executive Comlog A/S - Denmark & Germany (Telematic). Hired by the board and charged with turning around the company which was highly under-performing as to its financial performance and product quality
► Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008
Interim Business Development Advisor Vopium - Germany (Mobile VOIP). Hired by the board to develop “routes to market” in Germany.
Interim Business Development & Financial Improvement Executive Comlog A/S - Denmark & Germany (Telematic). Hired by the board and charged with turning around the company which was highly under-performing as to its financial performance and product quality
► Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008
TDC A/S (DK)
/ Business & Financial Improvement Director - Vice President
2006 -
2007
Reporting to the CEO of TDC Solution A/S, responsible for Business & Financial Improvement with 34 employees - Lean Management, Business Process Management and reduction of production and capacity needs.
► Total “cash-in” of € 85m corresponding to 9% of the total cost base
► Total “cash-in” of € 85m corresponding to 9% of the total cost base
Talkline GmbH & Co. KG (DE)
/ Chief Operating Officer (COO) - Managing Director
2001 -
2006
Member of the Board of Directors (Geschäftsführung), responsible for 480 employees covering customer service, eBusiness, marketing, product management, procurement and sales with and a yearly revenue of € 1.000m
► EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005
► EBITDA-margin increased by 82% to 7,0% and OPEX per customer declined by 65%
► Customer base more than doubled (to 3,4m) and customer satisfaction increased from index 100 to 124
► Best in class customer service - Connect Call Center Test 2001: Best in class, 2002: Second best in class, 2003: Best in class among all German service providers
► Employee satisfaction pushed from index 72 to 83 points
Bought by Debitel A.G
► EBITDA increased by 138% due to heavy focus on customer profitability and efficiency from € 29.7m in 2001 to € 70.6m in 2005
► EBITDA-margin increased by 82% to 7,0% and OPEX per customer declined by 65%
► Customer base more than doubled (to 3,4m) and customer satisfaction increased from index 100 to 124
► Best in class customer service - Connect Call Center Test 2001: Best in class, 2002: Second best in class, 2003: Best in class among all German service providers
► Employee satisfaction pushed from index 72 to 83 points
Bought by Debitel A.G
Talkline GmbH & Co. KG (DE)
/ Project Director
1999 -
2000
Member of Erweiterte Geschäftsführung (EGF), reporting to the CEO, responsible for business development
► Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program
► Successfully implemented Culture Change Program "Wir machen es einfach" (We make it simple)
► Reduced call volume by 35% with a wide range of self-services
► Reduced churn by 45% with retention/prevention programs
► Development and implementation of refocus program (Turn-around/Corporate Transformation) which included Cost Improvement and Revenue Improvement Program
► Successfully implemented Culture Change Program "Wir machen es einfach" (We make it simple)
► Reduced call volume by 35% with a wide range of self-services
► Reduced churn by 45% with retention/prevention programs
Sunrise AG (CH)
/ Commercial Project Director
1998 -
1999
Reporting to the CEO, responsible for business development in a recently established communications company owned by TDC, British Telecom, UBS, Migros and SBB.
► Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration
► Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m
► Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise... on a balloon trip around the world"
► Successful acquisition of an ISP, commercial and legal negotiations, due diligence, business plan and integration
► Successfully acquired Credit Swiss First Boston (London), global customer with an annual revenue of € 13m
► Successfully implemented balanced scorecard and culture program: "Let´s follow the sunrise... on a balloon trip around the world"
TDC A/S (DK)
/ Sales Support Director
1997 -
1997
Head of domestic and international sales support with 72 employees, including 7 function managers.
Responsible for domestic and international pre-sales support, project management, Total Service Management, contract administration, development and implementation of Balanced Scorecard.
► Reengineered the total sales supporting process in TDC
► Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff
Responsible for domestic and international pre-sales support, project management, Total Service Management, contract administration, development and implementation of Balanced Scorecard.
► Reengineered the total sales supporting process in TDC
► Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff
TDC A/S (DK)
/ Head of Strategic Business Unit
1995 -
1996
Reporting to the Division Director, Total Service Management with 13 employees.
Business and market foundation in the newly established Strategic Business Unit starting from scratch. Responsible for development and implementation of services within IT Facility Management.
Annual sales responsibility of € 13m, responsible for overall marketing strategy, customer and competitor analyses, development of various sales & marketing tools, PR activities, conferences, seminars etc.
Business and market foundation in the newly established Strategic Business Unit starting from scratch. Responsible for development and implementation of services within IT Facility Management.
Annual sales responsibility of € 13m, responsible for overall marketing strategy, customer and competitor analyses, development of various sales & marketing tools, PR activities, conferences, seminars etc.
DanaData A/S (DK)
/ Head of Logistics & Procurement
1992 -
1995
Reporting to the CFO, responsible for procurement, warehouse, configuration and test center and dealer team with a total of 37 employees.
Procurement of € 100m distributed on 4,500-5,000 article numbers with an average inventory turnover ratio of 11-12. Sale to retailers with an annual sales budget of € 30m.
Procurement of € 100m distributed on 4,500-5,000 article numbers with an average inventory turnover ratio of 11-12. Sale to retailers with an annual sales budget of € 30m.
PC Distribution A/S (DK)
/ Managing Director
1992 -
1995
Responsible for the distribution company PC Distribution A/S of (50 percent owned by DanaData A/S). International contract negotiations in USA, UK, France and Germany.
DanaData A/S (DK)
/ Head of Marketing
1990 -
1991
Head of the central marketing department with 4 employees. Overall responsibility for DanaData’s operational & strategic marketing.
Responsible for international marketing activities in connection with International Computer Group (ICG) in Paris
Responsible for international marketing activities in connection with International Computer Group (ICG) in Paris
Nykredit (DK)
/ Project Manager
1989 -
1990
Responsible for operational & strategic marketing (B2B) and central sponsoring.
Kreditforeningen Danmark (DK)
/ Project Manager
1988 -
1989
Responsible for the project group: “Sale and marketing” whose purpose was to draw up strategic proposals for the executive committee and the board of directors at Kreditforeningen Danmark as part of the planning project “A plan for KD”
Kreditforeningen Danmark (DK)
/ Marketing Coordinator
1987 -
1989
Responsible for the decentralised marketing and sponsoring function in the Funen area with 2 employees.
Education
Customer Orientation, 2004
High Performance Organisations, 2001
M.Sc. (Business Economics), 1987
B.Sc. (Business Economics), 1984
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