Troy Jordan 12 connections

• Accountable for the design, implementation and architecture of custom solutions to meet client software integration needs.
• Assisted in the reduction of turnaround time in the implementation process by 50% with a decrease in overhead by 30%.
• Provide problem resolution for technical issues that arise during the installation of product.
• Incorporate innovative means to ensure software functions optimally in any client environment where a standard installation may not be feasible.
• Evaluate the implementation process of products in order to determine if it clients needs are being met.

• Performed a successful re-design of SiteMinder policies (a system in place to track user sessions across all applications) without violating the SLA agreement of 99% uptime.
• Produced, implemented and architected new web portal applications to accomplish the business objectives of an organization.
• Performed ongoing maintenance and troubleshooting of web portal applications and server issues.
• Discovered inefficient processes and provided solutions by rewriting the process or implementing a new application or script.
• Conducted an evaluation of the current web infrastructure’s performance and instilled changes to improve end-user performance.

• Established the design and implementation of new system environments which included enterprise software solutions and client software.
• Managed the maintenance and troubleshooting for local and remote Microsoft platforms.
• Constructed project teams to ensure that senior management’s business requirements were met.
• Functioned as the lead technical contact for a site supporting 600 users, 150 production and test servers, Windows NT domain and an Active Directory domain in a 24 x 7 environment.