About Customer Care
At Plaxo, we pride ourselves on providing a higher level of support than you will find with any other free product on the market. Our trained customer care professionals receive ongoing education about the latest changes to Plaxo's products and services. From walking you through registration to helping you use our products, we are focused on delivering exceptional customer service.
Customer Care Information
Support hours: 8:00 am-8:00pm ET, Monday-Friday (excluding holidays)
Automatic confirmation: When you contact support, you will receive an automatic confirmation that your message has reached us. If you do not receive a confirmation, please check your e-mail program to see if a spam filter might be blocking Plaxo e-mails or directing them to a bulk or junk mailbox.
Response times: Response times (typically 24-72 hours) can depend on many factors including the number of e-mails we received before yours and the complexity of your issue. We are working hard to keep up with the rapid growth of our popular free service and are making every effort to resolve support issues in a timely manner. Because standard support is free, we strongly encourage users to write support only if they cannot find answers in our knowledgebase.
Plaxo VIP Support
Need live help right now? Upgrade to Plaxo Premium right now to get it all, including a duplicate contact remover, unlimited Premium eCards, assisted data recovery, mobile access to your contacts, and VIP support. As a Plaxo Premium subscriber, you can get help 24 hours a day Monday-Friday and 10am-7pm EST on weekends.
Help requests from Plaxo Premium members are directed to a priority queue where we typically respond within one business day.
The Plaxo Help Center
The Plaxo Help Center is the best way to get help immediately and it's free! From the Help Center you can:
- Search and browse our Frequently Asked Questions (FAQs):
This is the same knowledgebase that our customer care professionals use to answer your questions. - Read the Plaxo Guides:
Plaxo Guides present step-by-step instructions for troubleshooting and using Plaxo. - Report abuse of Plaxo's services:
Plaxo takes reports of abuse (e.g. spamming) very seriously and will terminate any users whose actions breach our terms of service. - Get help and assist other users in our Community Forums:
Discuss Plaxo with other users in our Community Forums. The Community Forums are created to encourage user-to-user interaction and are not monitored by Plaxo Customer Care.
Other Resources
You can also join Yahoo! Groups for discussions about Plaxo news, products, and services at: http://groups.yahoo.com/group/plaxo
This moderated site is not an official support channel. However, it is a useful resource for anyone who would like to discuss Plaxo's products and services.
